Old Navy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 41 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Old Navy.
Old Navy
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was quick and the interviewer was nice. They asked basic questions directly. It was a good conversation with friendly staff. The manager and associates were very professional. They made me feel comfortable. The interview was short and didn't have any tricky questions.
Confirmed questions1 question
- Can you tell me a little about yourself and explain your interest in working with us?
Old Navy
Customer Service Representative
Entry Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
the interview process went smooth. the hiring manager greeted me. the initial feeling of the environment was nice, the store was busy. she has a series of questions she asked me, they were pretty easy in my opinion.
Confirmed questions2 questions
- What makes you a suitable candidate for this position?
- Could you share an instance where you provided excellent customer service?
Old Navy
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite Offer
Interview formats
Behavioral Technical Other
After applying online and taking a Taleo test with what seemed like unrealistic questions, I got a call from the Assistant Manager a week later to schedule an interview for the next day. When I got to the store, they told me to wait and browse around because the AM was interviewing someone else, who turned out to be a temporary Sales Associate. Once that person finished, I had my interview right there on the sales floor by the entrance. It lasted about 15 minutes and started with 'tell me about yourself' and ended with 'do you have any questions for me'. It was an easy interview and she said she'd let me know in about a week. I got a call offering me the position two days later.
Confirmed questions5 questions
- How would you handle a situation where you witness a coworker stealing from the store?
- What do you predict will be the next big fashion trend?
- In your opinion, who is Old Navy's main competitor?
Old Navy Customer Support Representative Interview Questions
Quoted word for word from Old Navy interview reports.
“Can you tell me who founded Old Navy?”
Read reports →“In your opinion, who is Old Navy's main competitor?”
Read reports →“What do you predict will be the next big fashion trend?”
Read reports →“What clothing item is essential for you to have?”
Read reports →“What action would you take if you witnessed a customer shoplifting?”
Read report →“How would you handle a situation where you witness a coworker stealing from the store?”
Read report →“What would you do if you witnessed a customer or employee stealing?”
Read report →“What would be your course of action if you witnessed a theft in the store?”
Read report →“What would you do if a customer was upset?”
Read report →Formats, difficulty and experience
Across all 41 Old Navy interview reports.