Okcoin Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Okcoin.
Okcoin
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview experience was great. Appointments were always on time with motivated people who asked relevant questions. I spoke with multiple people at different levels in the organization, which gave me a better understanding of the company and made it easier to move forward. Throughout the process, I felt openness, warmth, and ambition. Looking forward to starting.
Confirmed questions4 questions
- What motivates your interest in a customer service role?
- Could you describe your daily routine?
- Can you share an instance where you encountered a challenging customer and how you managed the situation?
Okcoin
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
I had two interviews for the Customer Service Representative role. The first interview was with someone currently in the role, who explained their duties and assessed my suitability. The second interview, held the next day, was with the General Manager. We had a good conversation where he asked about my customer support experience and my interest in this new career. This second interview was so effective that an HR interview wasn't needed. He indicated an offer would be extended. The entire process from application to offer took just one week.
Confirmed questions1 question
- Do you know about cryptocurrencies, and do you engage in trading them?
Okcoin
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The interview process included 2 interviews. The first was with HR, lasting about 30-45 minutes, where we discussed my background and focused on my last role at OkCoin, which was similar to the one I applied for. The second interview was with the Office Manager, also around 30-45 minutes. We talked more about my last two jobs and also some personal things to get to know me better. After that, HR called with an offer.
Confirmed questions2 questions
- Can you tell me about your experience in previous positions with this role?
- What prompted your departure from your previous company?
Okcoin Customer Support Representative Interview Questions
Quoted word for word from Okcoin interview reports.
“Do you know about cryptocurrencies, and do you engage in trading them?”
Read reports →“Can you define what customer support means to you?”
Read reports →“Could you describe your daily routine?”
Read reports →“What motivates your interest in a customer service role?”
Read reports →“Can you share an instance where you encountered a challenging customer and how you managed the situation?”
Read report →“What prompted your departure from your previous company?”
Read report →“Could you describe your previous employer and the tasks you were responsible for?”
Read report →“Can you share details about your past work experiences?”
Read report →“Can you tell me about your experience in previous positions with this role?”
Read report →Formats, difficulty and experience
Across all 6 Okcoin interview reports.