Ogury Customer Success Manager Interview Questions
& Process

The interview process was tedious and way too drawn out, with 5 stages for a role that isn't even senior level, which is ridiculous. HR is not at all organised and slow to reply, and sadly lacks professionalism and integrity when managing the candidate process. They are an established business but the way they handle their candidates is far too chaotic and they have poor foresight when it comes to assessing their budget for hiring. This role, while I was advised was important, went through several changes over time, some of which weren't communicated properly. I had to follow up several times to get an answer and they also lack transparency, which is key for giving a positive impression to people who want to work there. It's ironic that they consistently advertise this role for the last 3 years and it always ends up becoming an internship? No one has even bothered to flag this, but unfortunately this is a very valid warning, DO NOT APPLY HERE, it's messy, convoluted and unstable. I felt like going through this process initially started great but then felt like I was having a really long and painful tooth extraction.

The interview went very well. It followed a classic question-and-answer format, with a good back-and-forth. I especially liked the smooth communication and professionalism throughout the interview. Positives: Smooth communication: The interview was clear and direct, making the exchange pleasant. Punctuality: The interview started and ended on time, showing respect for everyone's time. Active listening: The recruiter took the time to really listen to my answers, which led to a constructive discussion. Personalized phone feedback: I especially appreciated getting detailed feedback on my performance, showing a real desire to support candidates throughout the process. Overall, a positive experience with a well-organized process and professional exchanges.

The interview process with Ogury was long but pretty interesting. I had online chats with the DACH leadership team to learn about the company and the job. After a few interviews, they offered me the job.