Ocado Logistics Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Ocado Logistics.
Ocado Logistics
Customer Service Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Technical screen
Interview formats
Behavioral Technical
First, there was a phone interview. If that went well, I was invited for an in-person meeting where I had some basic questions. Passing that led to a driving assessment, which was the last step.
Confirmed questions1 question
- Can you tell me what you know about our company?
Ocado Logistics
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
I applied online and got a phone interview in two days. After that, I was invited for a face-to-face interview at the depot. It was easy to find and I got there early. I waited in reception and the interview started about five minutes after the scheduled time because the manager had to take a call. They asked typical interview questions and some specific to the job. I also got to ask the manager some questions. I was told I passed and am now moving on to a driving assessment.
Confirmed questions1 question
- Imagine you're delivering groceries to a large house, and upon setting them down in the kitchen, you realize a bottle of red wine has spilled on the customer's cream carpet during the delivery. What would you do in this situation?
Ocado Logistics
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was about 30 minutes, and they asked a mix of factual, scenario, and motivation questions. They wanted to know things like what I thought the job involved and what I knew about Ocado. The interviewer was trying to type my answers as I spoke but couldn't keep up, so it would have been nice to see what they actually typed.
Confirmed questions3 questions
- What do you think this job is about?
- What's your understanding of Ocado?
- Imagine you're in a big house and spill red wine on a white carpet while carrying it to the kitchen. How would you handle it?
Ocado Logistics Customer Support Representative Interview Questions
Quoted word for word from Ocado Logistics interview reports.
“What would you do if a bottle of wine broke and spilled red wine on a customer's carpet?”
Read reports →“Imagine you're in a big house and spill red wine on a white carpet while carrying it to the kitchen. How would you handle it?”
Read reports →“What's your understanding of Ocado?”
Read reports →“Imagine you're delivering groceries to a large house, and upon setting them down in the kitchen, you realize a bottle of red wine has spilled on the customer's cream carpet during the delivery. What would you do in this situation?”
Read reports →“Tell me what you know about Ocado.”
Read report →“What are your expectations for independent deliveries?”
Read report →“What do you think this job is about?”
Read report →“Can you share an instance where you demonstrated excellent customer service?”
Read report →“Can you tell me what you know about our company?”
Read report →Formats, difficulty and experience
Across all 7 Ocado Logistics interview reports.