Norwegian Cruise Line Holdings Ltd Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview was on a video call with the hiring manager and another interviewer. It lasted about an hour. I felt like I built a good rapport with them. They said I'd hear back later that day but then ghosted me. The recruiter also ignored my messages. I feel like I wasted my time and they should at least give feedback. It was a bad experience.
Confirmed questions1 question
- Tell me about your work experience.
Norwegian Cruise Line Holdings Ltd
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
It was easy, only 3 questions asked. The whole thing was super fast, maybe 15 minutes total. It barely felt like an interview. The manager said I'd hear back within a week, and I did! Got the offer call before even seven days passed.
Confirmed questions3 questions
- How do you function within a team setting?
- Have you had the opportunity to travel?
- If you had the chance to choose any place in the world to visit, where would it be?
Norwegian Cruise Line Holdings Ltd
Customer Service Agent
Entry Average Positive experience Accept offer 4 rounds
Interview process
Technical screen Take home Recruiter call Offer
Interview formats
Technical Other
The process was straightforward. I had to book a time to complete a computer-based test at a community college. It was the easiest test I've encountered. The test takes place in a computer lab with approximately 18 other candidates and two recruiters. Results are immediate. Later, I received an email for a one-way interview where I had to record my responses and submit them. Three days after that, I got an email confirming my job offer.
Confirmed questions1 question
- How would you troubleshoot a basic computer problem?
Norwegian Cruise Line Holdings Ltd Customer Support Representative Interview Questions
Quoted word for word from Norwegian Cruise Line Holdings Ltd interview reports.
“If you had the chance to choose any place in the world to visit, where would it be?”
Read reports →“How would you troubleshoot a basic computer problem?”
Read reports →“Can you explain why good customer service is important?”
Read reports →“Have you had the opportunity to travel?”
Read reports →“Why did you choose our company instead of cruise lines?”
Read report →“Can you share an instance where you resolved a problem with computer hardware or software?”
Read report →“In what ways would this job be advantageous in your daily life?”
Read report →“How do you function within a team setting?”
Read report →“What makes you think you'd be a good fit?”
Read report →Formats, difficulty and experience
Across all 9 Norwegian Cruise Line Holdings Ltd interview reports.