Northern Trust Client Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Northern Trust.
Northern Trust
Client Service Representative
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Case
The interview process has 3 levels. First, a phone call with HR to discuss yourself, what you're looking for, and a brief overview of the salary, which is non-negotiable. Second, an interview with the Team Leaders where they ask usual interview questions. The TLs are fair and supportive, emphasizing a steep learning curve and collaboration with teammates. Third, an interview with Managing Leaders to discuss your interest in the role and how you manage problems.
Confirmed questions4 questions
- Can you describe your communication style?
- What is your preferred learning style?
- How do you approach time management?
Northern Trust
Client Services Manager
Manager Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was very straightforward and professional. I had two interviews and the turnaround time was about a week. The people were very friendly. The building is a bit dated and could use some modernization, but the people are very nice.
Confirmed questions1 question
- What makes you stand out from other candidates?
Northern Trust
Client Service Associate
Senior Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
So there were two rounds of interviews. First, I talked with HR. Then, the manager of the team I'd be joining interviewed me, and after that, the head of the department. It took over a month between those last two interviews.
Confirmed questions1 question
- Can you describe your prior experience in client services?
Northern Trust Client Services Interview Questions
Quoted word for word from Northern Trust interview reports.
“Tell me what you know about Northern.”
Read reports →“How do you view risk?”
Read reports →“Can you share an example of poor customer service you've encountered?”
Read reports →“What is your interest in Northern Trust?”
Read reports →“What is your preferred learning style?”
Read report →“Would you be comfortable spending several hours on calls each day?”
Read report →“What makes you interested in Northern Trust?”
Read report →“Can you share an example of excellent customer service you've encountered?”
Read report →“How do you approach time management?”
Read report →Formats, difficulty and experience
Across all 16 Northern Trust interview reports.