Nordstrom Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 127 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Nordstrom.
Nordstrom
Retail Manager
Mid Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Group Presentation
I got a response pretty quickly, but they only had interview slots open months out. They sent me emails with details on where to go and who to call upon arrival. The emails also reminded me to dress professionally and show up early. The HR department was really good at getting back to me. The interviews started with a group session, and then I was pulled aside for an 'activity' where I had to sell them a specific product.
Confirmed questions1 question
- Can you sell me this outfit?
Nordstrom
Retail Manager
Mid Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Panel Presentation Group Background check
Interview formats
Behavioral Technical Case Presentation
Applied late Jan and got an email two days later for an interview. The next day, HR called and offered two dates. They said it could take up to 2 hours, but it was done in about an hour. First, I met with HR who explained the interview structure. Then, a panel interview with two department managers and HR, which was 10-15 minutes with each, asking about selling personality and fashion trends. Following that was a selling simulation in a department of my choice, where I had to sell to the department managers. Afterward, I met with the store manager who asked about my future and career goals. Finally, I met with the head of HR, who asked similar questions and explained the pay structure.
Confirmed questions4 questions
- How do you keep yourself informed about the latest fashion trends?
- What is your approach to managing a customer with extremely high expectations?
- Can you tell me about your future aspirations and career goals?
Nordstrom
Retail Manager
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
The interview process has three stages. The first stage is the online application, followed by a video interview. The final stage is the most important, a group interview that includes a mock sale. During this final stage, you'll be asked questions about your fashion experience, leadership abilities, your thoughts on commission, and you'll participate in a mock sale. It's crucial to make a good impression, act positively, and show genuine excitement about the opportunity to sell.
Confirmed questions5 questions
- Can you describe your leadership skills?
- How do you feel about working on commission?
- What's your experience with fashion?
Nordstrom Store Manager Interview Questions
Quoted word for word from Nordstrom interview reports.
“Can you tell me about your fashion role models, like who you follow on social media?”
Read reports →“Could you please select an outfit for me and then attempt to sell it to me?”
Read reports →“Are there any upcoming occasions or vacations this summer for which you'll need time off?”
Read reports →“Could you pick an item from the table and attempt to sell it to us?”
Read reports →“Can you try to sell me something that you are currently wearing or have in your closet?”
Read report →“Describe a situation where a team member was not contributing their fair share. What did you do?”
Read report →“How would you handle a situation where a customer is not interested in buying your products?”
Read report →“Can you share an instance where your initial opinion on a matter evolved after conducting further research?”
Read report →“Suppose a customer expresses hesitation about purchasing an item; what potential doubts might they have, and how would you address them?”
Read report →Formats, difficulty and experience
Across all 127 Nordstrom interview reports.