Nordstrom Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 2,134 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Nordstrom.
Nordstrom
Sales Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
The interview process for a Nordstrom Sales Associate is usually pretty easy and chill. You apply online or in person, and then you might have a quick phone chat about when you can work and what experience you have. The main part is an interview, either in person or virtual, with the store manager or someone in charge of a department. They'll ask you stuff about customer service, if you've done sales before, how you are with a team, and how you'd deal with different customer problems. Sometimes they'll do a quick role-play thing or a practice selling scenario. It's usually not a high-pressure situation, and if it goes well, they often give you an offer pretty quickly, like within a week.
Confirmed questions2 questions
- Could you share an instance of a challenging time you encountered in your previous work?
- Describe a difficult situation you experienced at work.
Nordstrom
Sales Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Presentation Offer
Interview formats
Behavioral Presentation Other
The interview process was really chill and easy. The manager was very warm and friendly, and none of the questions were too difficult. There was a sale practice section where I had to pretend to sell an item to a customer, but it wasn't too hard. The manager gave me some guidance and clarification on the practice scenarios. Other questions included things like how you deal with competition, conflict, unhappy customers, teamwork, as well as availability.
Confirmed questions8 questions
- What makes you want to work at Nordstrom?
- For this item, what features would you point out to the customer?
- What hesitations might the customer have and how would you help them decide?
Nordstrom
Sales Associate
Entry Easy Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer Background check
Interview formats
Behavioral Technical
So, first thing is you apply online. Then a recruiter calls you to chat about your background, when you can work, and if you're interested. If they like you, you'll have more interviews. For sales jobs, it's usually in person or video with the store manager, talking about helping customers and selling stuff, and how you fit with Nordstrom's vibe. If you're going for other jobs, like corporate or tech, it's more rounds, maybe tests and group interviews to see your skills and if you're a good fit. For managers, they ask about tough situations and big-picture thinking, plus your leadership style. If it all goes well, they'll offer you the job, first verbally, then in writing, and run a background check. They really care about being professional, great customer service, and fitting in.
Confirmed questions1 question
- What is your motivation for pursuing a career in sales?
Nordstrom Sales Associate Interview Questions
Quoted word for word from Nordstrom interview reports.
“Could you assemble an outfit using items from the merchandise on the floor that you would wear?”
Read reports →“What would you suggest to a customer if they really liked an item, but the fit wasn't quite right?”
Read reports →“Imagine a mother needs to buy things for herself and her family, like a diaper bag or shoes. How would you assist her?”
Read reports →“What would you do to create additional sales with a customer who is occupied in a fitting room”
Read reports →“As a customer, I need an outfit. Can you select one for me and tell me what makes it a good choice?”
Read report →“Once the customer decides they want the item, what would you do to close the sale?”
Read report →“What would you do if a customer in the fitting room needed assistance with creating additional sales?”
Read report →“If a customer arrived with an unlimited budget, how would you go to the sales floor and style them? Additionally, could you describe your own personal style?”
Read report →“Could you give an instance of building and selling outfits based on customer needs or creating curated selections?”
Read report →Formats, difficulty and experience
Across all 2,134 Nordstrom interview reports.