Nordstrom Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 65 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Nordstrom.
Nordstrom
Management Trainee
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview experience wasn't too difficult. The interviewer was very friendly and personable. However, retail isn't the industry for me, so it didn't work out. The schedule was unpredictable, which was an interesting concept to consider, but ultimately not what I was looking for.
Confirmed questions1 question
- What specifically about this role caught your attention?
Nordstrom
Manager
Manager Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical Other
Nordstrom's hiring process aims to find people who are good at customer service and work well with others. It can be a bit different depending on the job and where it is, but here's the usual rundown: First, you apply online through their website. Then, the hiring team might give you a quick call or video chat to talk about your experience and why you want to work there. If they like you, you'll probably have some in-person interviews, maybe with store managers. These chats are mostly about your customer service skills, if you can sell stuff, and if you'd fit in. They'll also ask you questions about how you've handled tough customer situations before, like how you gave great service or dealt with an upset shopper. Since it's retail, they'll also want to know about your schedule, if you can work weekends/holidays, and if you're okay standing for a long time. For some jobs, there might be a last interview with a higher-up manager. After all that, if you're chosen, you'll do a background check and then get the offer. The whole thing usually takes about two weeks, but it varies. They really care about great customer service and want people who are flexible, team players, and love fashion.
Confirmed questions6 questions
- Could you tell me the number of individuals who were under your supervision?
- Can you describe a situation where you delivered outstanding customer service?
- What approach did you take when dealing with a challenging customer?
Nordstrom
Loss Prevention Manager
Manager Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied online and heard back from the Loss Prevention District Manager within a few days. We had about an hour phone interview that seemed to go well. He said he'd make a decision by the end of the week, but then I heard nothing. I called him a week later and still no response. I called again and got a voicemail saying he was finalizing things. I tried calling and emailing again with no luck. I eventually gave up. It's been about two months and I still haven't heard anything, not even to say I didn't get the job. I thought I had good experience and he seemed impressed, so I was hopeful. It would be great if the company had better communication so I wasn't left hanging.
Confirmed questions2 questions
- What are your weaknesses?
- Tell me about a time from your previous work experience.
Nordstrom Manager Interview Questions
Quoted word for word from Nordstrom interview reports.
“If I were going to Hawaii with my two kids, what would you suggest we purchase for our trip?”
Read reports →“What do the five base sauces have to do with this Cafe?”
Read reports →“Which brand do you think is currently excelling on social media, and what's your reasoning?”
Read reports →“How do you keep current with advancements and strategies in loss prevention?”
Read reports →“What would you do if you were the only person on the floor, doing a make over, have a customer walk in and the phone is ringing?”
Read report →“Can you share an instance where you didn't achieve a goal you set for yourself?”
Read report →“What are your thoughts on creative strategies for our social media?”
Read report →“Could you tell me the number of individuals who were under your supervision?”
Read report →“How would you handle interactions with veteran customers on the sales floor?”
Read report →Formats, difficulty and experience
Across all 65 Nordstrom interview reports.