Nordstrom Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 170 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Nordstrom.
Nordstrom
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a very fast process, with just one interview. You need to showcase your results and goals. Your experiences will help a lot. They focus on retail experience. You should showcase specific examples to help the hiring team see your skills and how you would compare to their department.
Confirmed questions1 question
- How effectively do you handle customer interactions?
Nordstrom
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview was maybe a bit chaotic due to it possibly being a busy time and short-staffed. The store is in a nice, wealthy area with fancy customers. I've been to other stores that felt more chill and approachable, which I'd prefer after this. I might try another location or wait until closer to the holidays.
Confirmed questions1 question
- Tell me about a time you were part of a team and the outcome was bad.
Nordstrom
Customer Care Specialist
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
I had a video interview that lasted an hour where I had to answer some questions. After that, I moved on to the next step, which was a phone interview. This phone interview was really intense. It was mostly STAR questions, and the interviewer wasn't very friendly. After I answered all the STAR questions, she talked about the company, but when I asked her about it, she was really vague. She explained the schedule and the hours, and how I'd need to fit into them. All of this felt like red flags to me, suggesting I'd have very little control over my work schedule or career path. I sent a thank you email, but I never got a response. Honestly, I wasn't impressed with the company after my one-hour interview, even though I tried my best. I got a generic email back even though I prepared a lot and spent a lot of time on the process. I felt like I really wasted my time and was super disappointed because I was so excited about the possibility of working for Nordstrom, but I wasn't happy with how the company was presented.
Confirmed questions4 questions
- Can you share an example of a time you dealt with a challenging customer scenario?
- Tell me about an instance where you exceeded expectations to assist a customer.
- How would you approach a situation where a customer is unhappy with our offerings?
Nordstrom Customer Support Representative Interview Questions
Quoted word for word from Nordstrom interview reports.
“What would you do if a customer was angry because their order was lost and the item they wanted is out of stock?”
Read reports →“A customer is having trouble locating their package. Can you explain where it might be and what steps you would take to resolve this for them?”
Read reports →“What would you do if a customer's package delivery was delayed? How would you assist them?”
Read reports →“When you arrive at work and finish setting up in the backroom, what is the very first task you would complete?”
Read reports →“How tech-savvy are you, on a scale of 1 to 5, with 5 being the highest?”
Read report →“Could you describe how you would go about selling the Nordstrom credit card to a customer who is currently shopping for shoes?”
Read report →“What steps would you take if a customer expressed dissatisfaction with a company policy or process?”
Read report →“Can you share an instance where you assisted someone else during a busy or stressful situation?”
Read report →“Describe a time when a manager pointed out an error in your work. What steps did you take to address it, and what was the result?”
Read report →Formats, difficulty and experience
Across all 170 Nordstrom interview reports.