NJM Insurance Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NJM Insurance.
NJM Insurance
Customer Service Associate
Entry Easy Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Take home Group
Interview formats
Behavioral Other
Had a really long phone interview, over 45 minutes. The interviewer was nice, but a lot of the questions felt like random fluff and not really about the job. Then I found out there's gonna be a pre-recorded interview where I have to film myself answering stuff, plus another 1-2 live virtual interviews. It's ridiculous. I'm not even applying to be the CEO. If this is what it takes to answer phones, I can only imagine working there. The pay seemed good, but it feels like a fancy-titled call center job.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
NJM Insurance
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
The recruiter gave me a call to learn more about me and asked about my background. The next day, I was invited for an interview. I first met with the recruiter who went over my application and asked me questions about my past experience, jobs, and customer service skills. The recruiter also explained the interview process and shared details about the company. After that, I met with a manager who asked me some basic questions. The recruiter called me the following day with a job offer, which I was thrilled to accept.
Confirmed questions2 questions
- The recruiter asked for specific examples from my background.
- The manager asked basic questions.
NJM Insurance
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical Other
I sent my resume through the NJM website and got a phone call the very next day. After that, I had two in-person interviews. The first was with HR, and the second was with the hiring manager. They made me a job offer right after the second interview, but it was conditional on passing a background check and a drug test.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
NJM Insurance Customer Support Representative Interview Questions
Quoted word for word from NJM Insurance interview reports.
“What is the most recent thing you have learned, regardless of the topic?”
Read reports →“Can you share an instance where you had to ask a question again using different words to ensure a customer understood?”
Read reports →“Can you share an instance where you made a customer extremely happy?”
Read reports →“The manager asked basic questions.”
Read reports →“Can you share an instance where you successfully upsold a customer?”
Read report →“The recruiter asked for specific examples from my background.”
Read report →Formats, difficulty and experience
Across all 7 NJM Insurance interview reports.