NiCE Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NiCE.
NiCE
Technical Support Engineer
Mid Average Positive experience Accept offer 7 rounds
Interview process
Technical screen Recruiter call Onsite
Interview formats
Technical Coding Behavioral
This was a pretty tough interview process with 6 interviews and one test. I had two technical interviews, and then four more with management, HR, and team members. The job is hybrid, requiring 2 days in the office and the rest remote. The offered salary is below average, but the team seemed genuinely nice and passionate about the product.
Confirmed questions3 questions
- Could you diagram a system you have worked with?
- Can you explain the 7 layers of the network?
- Tell me about SQL.
NiCE
Technical Support Engineer
Entry Average Neutral experience No offer 3 rounds
Interview process
Technical screen Technical screen Recruiter call
Interview formats
Technical Technical Behavioral
So, there were 3 rounds in total. First was an aptitude round, then a technical round, and finally an HR round. The technical round focused on networking, OS, and SQL. Each round was an elimination round. The aptitude section had two parts: the first part was about OS, RAM, and floppy disks, and the second part was mathematical aptitude.
Confirmed questions3 questions
- Can you explain how VLAN works?
- Can you explain how API works?
- What are some command prompts related to VLAN and API that you know?
NiCE
Technical Support Engineer
Senior Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Technical
I applied for a technical support engineer role, but the acquisition team suggested I could be considered for a senior position given my profile. They mentioned the junior position would be a backup if I didn't succeed in the senior track. However, after that, the acquisition team never followed up. You have to keep asking them for updates.
Confirmed questions3 questions
- Tell me about your experience with APIs.
- Can you explain how you approach reading logs?
- What do you know about SIP?
NiCE Technical Support Engineer Interview Questions
Quoted word for word from NiCE interview reports.
“Can you provide an example of a programming language that is not Object Oriented?”
Read reports →“Can you explain the 7 layers of the network?”
Read reports →“Regarding networking, what steps would you take to troubleshoot if a system's internet connection is down?”
Read reports →“Can you explain how VLAN works?”
Read reports →“What are some command prompts related to VLAN and API that you know?”
Read report →“Can you explain how API works?”
Read report →“Regarding your FTP project, which Java packages did you use for GUI design, how does it support multiple clients, and what's the client limit?”
Read report →“What do you know about SIP?”
Read report →“How do you start your day?”
Read report →Formats, difficulty and experience
Across all 19 NiCE interview reports.