NHS Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 41 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NHS.
NHS
Receptionist
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process for a receptionist is pretty unique since the candidate is being evaluated from the very first second they interact with the company. Since the role is the "face" of the brand, recruiters look for a specific blend of polished presentation, technical proficiency, and high-stakes multitasking.
Confirmed questions1 question
- What does success in this role look like?
NHS
Receptionist
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
It was pretty stressful. I'm quite young, so when I walked in and everyone on the desks was a lot older than me, I already felt pretty discouraged as it seemed like they were looking for a certain type of person. The interviewers were very nice, but the questions threw me a bit off guard as they aren't what you would usually expect for this sort of job.
Confirmed questions1 question
- How do the core beliefs of this NHS branch align with your personal work ethic?
NHS
Receptionist
Entry Average Negative experience No offer 2 rounds
Interview process
Take home Recruiter call Technical screen
Interview formats
Behavioral Technical
I did a paper exercise first and then had an interview with two people. They were late and didn't say sorry. The interview was super short, like ten minutes, and they were just reading off a paper. They didn't look at me and it wasn't really a conversation. They hadn't even read my application properly, they asked stuff from the start of it and seemed surprised by my answers. They were really cold and it felt like they'd already decided who they wanted. I got an email two days later saying I didn't get it, and then saw the job on jobs again the same day, it's the third time they've posted it.
Confirmed questions1 question
- What are three of your strengths and weaknesses?
NHS Receptionist Interview Questions
Quoted word for word from NHS interview reports.
“What would you do if a patient was being abusive?”
Read reports →“What would you do if a patient hadn't been picked up by the time your shift ended?”
Read reports →“Describe how you would handle a patient who repeatedly inquires about their appointment time.”
Read reports →“What would you do if a patient is also your neighbor at the GP clinic?”
Read reports →“What would you do in a situation that compromises patient confidentiality?”
Read report →“How would you deal with an angry and distressed relative or member of the public?”
Read report →“What's your motivation for wanting to join the NHS?”
Read report →“Which of the trust's core values do you most identify with?”
Read report →“Why are you interested in working for the NHS?”
Read report →Formats, difficulty and experience
Across all 41 NHS interview reports.