NHS England Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NHS England.
NHS England
Receptionist
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process had a lengthy questioning phase before the actual meeting, but I enjoyed the conversation. I felt at ease, and the questions seemed pertinent to the receptionist position. They made me feel very welcome. The meeting itself was straightforward and not overly complicated.
Confirmed questions1 question
- How does your previous experience align with the requirements of this position?
NHS England
Receptionist
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview was quick and friendly, lasting about 30 minutes, though they were 10 minutes late. The staff were nice while waiting. It was a 2-on-1 interview with the practice manager and the line manager.
Confirmed questions2 questions
- Can you tell me about your biggest weakness?
- What are your future aspirations?
NHS England
Receptionist
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Panel Background check Offer
Interview formats
Behavioral Technical Presentation
The interview was held on MS Teams and went for about 30 minutes. There were 3 people on the panel, and each asked me 2 questions about specific situations and how my skills could help me handle them. They were all really nice, and after the interview, they were pretty open about what would happen next. It was a bit weird, though, just sitting there after I answered, waiting for them to finish writing things down before we moved on.
Confirmed questions2 questions
- What abilities or past experiences do you possess that would be beneficial for a busy receptionist role?
- Could you share your experience with handling phone calls and interacting with people in person, like patients?
NHS England Receptionist Interview Questions
Quoted word for word from NHS England interview reports.
“Do you know about any awards this trust has received?”
Read reports →“What would you do if someone phoned and asked for information on a child in the ward?”
Read reports →“Can you tell me about the NHS values?”
Read reports →“Do you have experience with Systmone?”
Read reports →“What are your future aspirations?”
Read report →“Describe a situation where you resolved a conflict at work.”
Read report →“What abilities or past experiences do you possess that would be beneficial for a busy receptionist role?”
Read report →“Do you have prior reception experience”
Read report →“Are you a team player?”
Read report →Formats, difficulty and experience
Across all 11 NHS England interview reports.