NEXT Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NEXT.
NEXT
Customer Assistant
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Group Onsite
Interview formats
Behavioral Group Other
it was a pretty chill interview and they made an effort to make me feel comfortable. in my situation, i and the other applicants were in a single room, waiting to be called for our one-on-one interviews.
Confirmed questions2 questions
- What is your availability?
- What days are you able to work?
NEXT
Customer Assistant
Entry Easy Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
The interview process was pretty simple. First, I had a phone chat with the recruiter, and then I went in person to meet the store manager. It was a decent interview experience overall. For prep, just brushing up on common customer service questions was enough.
Confirmed questions3 questions
- Can you tell me about a situation where you faced a challenging customer?
- Could you share an instance where you exceeded expectations to help a customer?
- Describe a time you managed a customer's complaint.
NEXT
Customer Assistant
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
It was really quite informal. When I arrived, I was taken to the back room and waited a bit as I arrived early. I was then asked what I was doing and about my availability. I was asked to go onto the shop floor and talk to customers, asking them if they needed help, which staff mentioned is important as NEXT really values customer service. I did this for an hour and was shown how to check stock on the till. Afterwards, I was taken back to the room again and asked about my availability, and then I found out I was offered the job.
Confirmed questions1 question
- What is your availability like?
NEXT Customer Assistant Interview Questions
Quoted word for word from NEXT interview reports.
“Could you pick out an outfit for the recruiter going to the races?”
Read reports →“What would you do if a customer wanted a item but it wasnt in stock ?”
Read reports →“Can you provide your basic details and scan my passport?”
Read reports →“Which days can you work?”
Read reports →“What days are you available to work?”
Read report →“What days are you able to work?”
Read report →“Could you assist customers with their packages?”
Read report →“What do you consider to be the best customer service?”
Read report →“Can you confirm your full availability?”
Read report →Formats, difficulty and experience
Across all 25 NEXT interview reports.