New Look Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at New Look.
New Look
Supervisor
Mid Average Positive experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation
Interview formats
Behavioral Case Presentation
So first there were some questions about my past experience and explaining about myself, and how my experience would fit the role. Then there was a round of scenario questions, and after that we did a walk around the shop floor and a SWOT analysis.
Confirmed questions1 question
- Could you provide a SWOT analysis of the store floor?
New Look
Supervisor
Mid Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
It was pretty chill, more like a conversation than a tough interview. They asked me about customer service stuff and how I'd handle different situations. Also, they asked about what's happening in fashion right now.
Confirmed questions3 questions
- Can you describe what excellent customer service means to you?
- How would you respond in specific customer-related situations?
- What are your views on the current fashion trends?
New Look
Supervisor
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
The interview felt a bit scripted, with the interviewer reading out lengthy questions from a corporate document. It was confusing to listen to, and I wished for a more direct approach. After the main questions, I was given a chance to ask my own. I inquired about the day-to-day responsibilities of a supervisor, and she spoke extensively about the work environment, including details about uniforms and employee discounts, even though I didn't get the job. When I asked for feedback, she simply said I did fine. On the plus side, I was notified about not being selected the next day. I don't think the interviewer was to blame for the awkward and confusing nature of the interview; it seemed like a result of the mandated corporate script about being customer-obsessed and having a passion for fashion.
Confirmed questions1 question
- How have you gone above and beyond for a customer?
New Look Operations Manager Interview Questions
Quoted word for word from New Look interview reports.
“Can you tell me about the latest fashion trends?”
Read reports →“What are your views on the current fashion trends?”
Read reports →“What is your understanding of New Look?”
Read reports →“Could you provide a SWOT analysis of the store floor?”
Read reports →“What would you do to boost sales if the weekly target was not met?”
Read report →“Can you describe what excellent customer service means to you?”
Read report →“How would you handle an angry customer?”
Read report →“Can you share an instance where you had to manage a challenging employee?”
Read report →“How have you gone above and beyond for a customer?”
Read report →Formats, difficulty and experience
Across all 12 New Look interview reports.