NCR Corporation Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NCR Corporation.
NCR Corporation
Customer Service Representative
Entry Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
the hiring process was pretty straightforward, and everyone I met was pleasant. However, I felt that communication from the HR department was lacking, as their emails were slow. Since I had other job offers, I couldn't afford to wait around for them. I ended up having to contact them myself to confirm the process was still active and to make sure I was included in updates. It was quite challenging to stay informed and get information.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to assist a customer?
NCR Corporation
Customer Service Associate
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process started with a call from HR, who was nice and set up the next interviews. Then, I had a round with someone from the US. They were also nice and asked me about how I dealt with tough client situations, how I fixed them, and what I thought about the job and expectations. The third interview was with someone from the UK who asked some really interesting and serious questions about customer support. Overall, the conversations were good. The only bad thing was they never let me know if I got the job, not by email or phone. For a customer support role, you'd think responding would be a top priority.
Confirmed questions5 questions
- How would you manage challenging customer interactions?
- Could you share your areas for improvement?
- Tell me about a difficult customer situation you encountered and how you resolved it.
NCR Corporation
Customer Care Agent
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
Applied on July 07, 2011 and got an email for a phone interview. The recruiter asked about my previous jobs. Two weeks later, I got a call to set up a phone interview with the hiring manager. She said I'd hear back on Friday, but I actually got another call on Tuesday to schedule a face-to-face interview. I interviewed on Monday and got the offer on Tuesday. Now I'm just waiting for the background and drug test results.
Confirmed questions1 question
- Is flexibility something you can offer?
NCR Corporation Customer Support Representative Interview Questions
Quoted word for word from NCR Corporation interview reports.
“Can you explain what an IP address is?”
Read reports →“Can you describe how you would guide a customer to find the connection point on their router?”
Read reports →“What steps would you take to troubleshoot a broken device?”
Read reports →“How frequently do you express frustration or complaints?”
Read reports →“What foreign language skills do you possess?”
Read report →“Do you have any questions about customer support?”
Read report →“Describe your level of computer literacy.”
Read report →“Is flexibility something you can offer?”
Read report →“Can you share an instance where you exceeded expectations to assist a customer?”
Read report →Formats, difficulty and experience
Across all 15 NCR Corporation interview reports.