Navient Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Navient.
Navient
Customer Service Representative
Mid Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Group Presentation
Interview formats
Behavioral Presentation Group
the interview process was pretty standard, involving a one-on-one chat with a supervisor about past experiences. If that went well, the next step was a phone interview with the manager, followed by an interview with the department director.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Navient
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The whole thing took about three weeks and was a total mess. Nobody from HR ever called me about the hours and pay like they were supposed to. Then, when I got there, the security guard acted like he had no clue I was even coming. It was super disorganized from the start. My first interview went okay though, we toured the facility and I got to see the place, which is nice. The manager asked me questions based on a test I took when I applied, so definitely be ready for that. I guess I did well enough to move on to a second interview with a different manager. This second guy was clueless and really nitpicky, making me feel like I couldn't answer anything right. I really didn't like him. I guess I must not have answered his questions correctly because he didn't give me any feedback, and I still haven't heard back. Honestly, I don't even care anymore. After that interview, I decided I didn't want to work there anyway and am looking elsewhere. If you get an interview, just be prepared, that's all I can say.
Confirmed questions3 questions
- Tell me about a time you had to deal with a challenging customer and what you did.
- Describe a situation where you had to calm down an angry person.
- Give an example of a time you exceeded expectations to assist a customer.
Navient
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
The process was super fast and easy. After submitting my online application, I had an in-person interview with my supervisor, and then another with the Department Manager. They asked the usual customer service questions. There were two interviews in total, one with the supervisor and one with the department manager. I got a call the next day with a job offer.
Confirmed questions2 questions
- Can you share an instance where you had to handle a challenging customer?
- Describe a situation where you successfully managed multiple tasks simultaneously.
Navient Customer Support Representative Interview Questions
Quoted word for word from Navient interview reports.
“Is your high-speed internet connection at least 10MB?”
Read reports →“What do you know about Navient?”
Read reports →“Can you tell me what you know about Navient?”
Read reports →“What computer requirements are needed for this work-from-home job?”
Read reports →“What do you like to do in your free time?”
Read report →“Describe a situation where you had to calm down an angry person.”
Read report →“Can you provide an example of a situation where you had to go against your supervisor's instructions?”
Read report →“Can you describe an instance where you had to deal with a difficult customer, and what was the outcome of that interaction?”
Read report →“Can you share an instance where you had to handle a challenging customer?”
Read report →Formats, difficulty and experience
Across all 18 Navient interview reports.