Navient Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 56 interview experiences · FREE TO READ
Which role are you interviewing for?
19 roles · 56 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Navient.
Navient
Sales Executive
Mid Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Case
The interview process was smooth and knowledgeable. They are looking for professionals who use START methodologies. They evaluate experiences and understanding of situations, acting based on best practices. You need to position yourself as eager to add value and success.
Confirmed questions1 question
- How do you manage your pipeline?
Navient
Collections Specialist
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was short and informative. It was a smooth process and was well received. I look forward to the next steps. The interview focused less on questions and more on describing the job and the overall process. Information about incentives and pay was also provided.
Confirmed questions1 question
- Are you familiar with working on computers?
Navient
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The whole thing took about three weeks and was a total mess. Nobody from HR ever called me about the hours and pay like they were supposed to. Then, when I got there, the security guard acted like he had no clue I was even coming. It was super disorganized from the start. My first interview went okay though, we toured the facility and I got to see the place, which is nice. The manager asked me questions based on a test I took when I applied, so definitely be ready for that. I guess I did well enough to move on to a second interview with a different manager. This second guy was clueless and really nitpicky, making me feel like I couldn't answer anything right. I really didn't like him. I guess I must not have answered his questions correctly because he didn't give me any feedback, and I still haven't heard back. Honestly, I don't even care anymore. After that interview, I decided I didn't want to work there anyway and am looking elsewhere. If you get an interview, just be prepared, that's all I can say.
Confirmed questions3 questions
- Tell me about a time you had to deal with a challenging customer and what you did.
- Describe a situation where you had to calm down an angry person.
- Give an example of a time you exceeded expectations to assist a customer.
Navient
Loan Servicing Specialist
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Technical Behavioral
You have to apply online first. Then, once they call you about setting up an interview, you have to go back online and finish up the application. When you get to Navient, you gotta park, check in at the front desk, show your Photo ID and get a visitor badge. There's an assessment before the interview. First, a 10 key test with the number pad, then a regular typing test for accuracy. You'll enter a name, address, and phone number based on examples. After they get those results, they'll have you wait for the hiring supervisor. The interview will cover info about the job, and they'll ask if you've ever missed work when you weren't supposed to. They'll also ask about your thoughts on feedback, communication, and teamwork.
Confirmed questions5 questions
- How would you deal with a coworker who gets really upset because a task they liked isn't available anymore after a meeting?
- Tell me about a time you missed work when you weren't scheduled to.
- What are your thoughts on receiving feedback?
Navient Interview Questions
Quoted word for word from Navient interview reports.
“And what three words would someone who dislikes you use?”
Read reports →“Is your high-speed internet connection at least 10MB?”
Read reports →“What do you know about Navient?”
Read reports →“What three words would your friends use to describe you?”
Read reports →“Can you tell me what you know about Navient?”
Read report →“What computer requirements are needed for this work-from-home job?”
Read report →“What are three words that describe you?”
Read report →“Will you be able to pass a background check for security clearance?”
Read report →“If needed, am I able to work remotely?”
Read report →Formats, difficulty and experience
Across all 56 Navient interview reports.