NatWest Group Customer Support Representative Interview Questions
& Process

it was an easy interview process. they wanted to check my communication skills and attitude. i was asked the usual interview questions like telling about myself, my past work experience, why i want to work at Natwest, and why i left my previous job.

The interview was conducted through questions that provided all the necessary information to answer them. Two interviewers took turns asking questions. The interview was divided into two sections: the first focused on you and your experience, and the second was about how you would handle situations at the bank.

I applied online on RBS career website, then I got an email with a link for a test which was pretty easy with math and logic questions. After passing that, they sent me another link for a Video Interview. This was a recorded interview where I had to answer 5 behavioral questions. I had 2 minutes to think before it started recording my answer. After passing this stage, they called me to explain the role and invited me for a face-to-face interview, which were the final ones. I had two weeks to prepare and study for the interview. The building was in the city centre and looked really professional. The interviewer took me to the CS department and gave me a quick tour of the workplace, which seemed like a very busy environment. Before the interview started, I asked to use the restroom, but unfortunately, it was really dirty, much worse than a McDonald's toilet. The interview itself lasted 2 hours, and most of the questions were behavioral, using the STAR method. Since I had prepared, I could answer all the questions easily. The last part was a role-play test. I had only 5 minutes to read a bank statement, and then the interviewer called, acting as a difficult customer with a heavy accent who spoke very fast. The key is not to panic; you'll be fine. After the role-play, you get to answer and review your responses. The role is in the telephony team, assisting customers, offering products, and educating them. The job was advertised with rotational shifts from 7 am to 11 pm, but after 12 months, it becomes a 24-hour role (I mentioned to the interviewer that I couldn't work night shifts). There's a 6-month probation period, and the dress code is casual. Honestly, after the final interview and seeing the workplace, plus understanding the role in more depth, I knew the job wasn't for me. A few days later, they informed me I wasn't successful but gave me a lot of positive feedback on my performance and answers. They felt I just lacked interest in the role itself (the dirty toilet and 24-hour shifts really put me off). Overall, it was an eye-opening experience; don't judge a book by its cover. It might look great and make you nervous, but it's okay. The whole process took about a month, which is quite long. If you enjoy a typical call center job, you might want to try it.