Nationwide Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 41 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Nationwide.
Nationwide
Claims Adjuster
Entry Easy Positive experience Decline offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview for the Claims Position I role was virtual. Although that specific role was no longer open, the interviewers told me about a comparable role that fits my background and skills and might be a good match.
Confirmed questions2 questions
- Can you tell me about your claims experience?
- How would you describe your customer service skills?
Nationwide
Claims Adjuster
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical Other
First, I got a pre-screening link from HR that I had to complete in 2 days. It said video interview, but it was actually just typed and recorded verbal responses about my work history, skills, and availability. A few days later, I got an invitation for a recorded interview with 9 questions: 7 STAR questions, an introduction, and a 'why Nationwide' question. About a week after that, I got invited to a virtual interview, and I picked one of the 3 dates/times offered. Two Nationwide folks asked me about my skills, experience, and availability, plus more STAR questions. They were really nice and made it relaxed. A week later, they called with a contingent offer, and then I had to do a drug screen, background check, credit check, and in-person I-9 verification. A week after that, they let me know the drug screen and background check contingencies were cleared and gave me my training schedule. I got my work equipment a few days before training started, and now I'm in my third week of employment. You have to pass the licensing exam for all contingencies to be removed.
Confirmed questions4 questions
- Can you share an instance where you faced a difficult work challenge and how you managed accountability?
- Tell me about a time you went above and beyond for a customer and how you knew that's what they wanted.
- Describe a situation where you had to adjust to a major change during an assignment.
Nationwide
Claims Adjuster
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
I put in my application online after seeing the job posting on their website. About a week later, I got an email asking me to set up a phone interview. The person who was going to do the interview sent me a confirmation email, and we locked in the date and time. On the day, she actually called me 30 minutes before our scheduled time and, while we were talking, flat out told me I had the time wrong based on the email. It felt like she only kept talking because she felt obligated. She was pretty rude and acted like I was weird for getting all three insurance licenses, especially since I have a degree in HRM. I guess changing careers is uncommon. A week after that, I got an email saying I didn't get the job. It was disappointing, but I kind of expected it even though I thought I answered her questions really well.
Confirmed questions2 questions
- Why are you interested in becoming an adjuster?
- Can you tell me about the skills you possess that are relevant to this role?
Nationwide Claims Adjuster Interview Questions
Quoted word for word from Nationwide interview reports.
“Given a recent accident, what information is necessary to gather to proceed with the claim?”
Read reports →“What negative word would your closest friends and family use to describe you if they were in a room without you?”
Read reports →“If you observed a customer stealing, what action would you take?”
Read reports →“Could you describe a car accident scene and determine what questions would be applicable to ask the individuals involved?”
Read reports →“When answering, please elaborate with details rather than simple yes or no replies.”
Read report →“When faced with more tasks than time allows, how do you decide what to do first?”
Read report →“Can you share an instance of providing or receiving exceptional customer service?”
Read report →“Can you share an instance where you had to deliver unfavorable news to a customer?”
Read report →“Describe a situation where you had to make a promise to a customer.”
Read report →Formats, difficulty and experience
Across all 41 Nationwide interview reports.