National General Insurance Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at National General Insurance.
National General Insurance
Claims Adjuster
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process was really tough. They asked a lot of questions about customer service, hypothetical situations ('what ifs'), and past experiences ('tell me about a time'). It was important to back up all answers with real examples from my work history. They also dug deep into my understanding of company values and loyalty.
Confirmed questions3 questions
- Describe a challenging customer interaction you experienced and explain how you successfully resolved it.
- Tell me about a time you dealt with a difficult customer. What was your response, and how did you manage to turn the situation around?
- Can you provide an example of a difficult customer situation, your reaction to it, and how you managed to resolve it effectively?
National General Insurance
Claims Adjuster
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Onsite Offer
Interview formats
Behavioral Technical
So after applying, they send you an online virtual interview where you have to talk. First up, there's this 1-hour thing with two managers where they hit you with the usual STAR questions. Then, you gotta do a 45-minute "simulation," which is pretty chill. After that, it's a 30-minute call with the manager's boss and another manager. It was kinda weird though, HR/managers never called me to set up these interviews, they just scheduled them. During the first interview, I heard stuff about people working through breaks and lunch, which wasn't ideal for me. Out of nowhere, they asked about my current salary in that first chat, and wouldn't you know it, the offer matched it exactly. The job involves some Saturdays and these "secondary holidays" they mentioned. In the second interview, they asked about negotiations, which felt like they were trying to see if I'd push back or not. When the offer came, I had questions about promised raises and promotions, like a 5% bump after 90 days, but it wasn't in the offer letter. They hire a bunch of people every month (4-10), which screams high turnover. They said it's because some folks aren't a good fit, but losing 5-10% of staff monthly is a red flag. I applied for a trainee role, but the adjusters already there said they were offered an analyst role, which sounds better. The salary range on the job post was unclear, and even with my experience, I got offered a lower-level gig with a salary 20% less than others. The manager kept cutting me off during the interview, which, along with them not wanting to negotiate, made me say no to the offer. I wouldn't do this again or recommend it.
Confirmed questions4 questions
- What are two skills that your past managers would identify as areas for improvement for you?
- Could you tell me what your current salary is?
- Can you share an instance where you effectively negotiated during a job interview, and what does successful negotiation mean to you?
National General Insurance
Claims Adjuster
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The hiring manager reached out to me for an interview. He was very upfront and persistent. After a few quick email exchanges, I set up an interview. During the interview, a lot of what the manager said about me wasn't correct, even with my updated resume. The questions were more personal than job-related. I was told someone would contact me for another interview, but they never did. After seeing reviews about high turnover, I'm relieved they didn't follow up.
Confirmed questions3 questions
- Tell me about your future goals.
- How do you feel about working with tight deadlines and time pressure?
- Is working with multiple computer screens something you're okay with?
National General Insurance Claims Adjuster Interview Questions
Quoted word for word from National General Insurance interview reports.
“What was the size of your claims inventory?”
Read reports →“How do you achieve consensus within a team?”
Read reports →“Have you ever had to deliver unfavorable news to someone?”
Read reports →“Could you tell me what your current salary is?”
Read reports →“How do you handle an angry customer?”
Read report →“How do you manage interactions with an irate customer?”
Read report →“When you're not performing at your peak, how do you overcome challenges?”
Read report →“Is working with multiple computer screens something you're okay with?”
Read report →“What was the easiest part of your last job?”
Read report →Formats, difficulty and experience
Across all 15 National General Insurance interview reports.