National Debt Relief Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at National Debt Relief.
National Debt Relief
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group
The interview process was pretty straightforward when the company was still very small. First, I had a one-on-one with HR, and after that, I was hired. I started about 2 weeks later and then had to do a group training with about 14 people. Out of the 14 people that started the training, only about 7 people were hired. I must stress, the training is very easy. A lot of the eliminations were due to stupid behavior, like one person falling asleep on the 3rd day of the training. There is also a test at the end of the training class which is pretty easy. I was allowed to type my notes using my chrome book.
Confirmed questions3 questions
- Tell me about the most challenging situation you've encountered as a customer service representative.
- What do you dislike most about working in an office environment?
- What are your strongest qualities?
National Debt Relief
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Group
Interview formats
Behavioral Technical
First, there were some questions about my customer service expertise and my skills with Word and Excel. Then, they told me about the company. After that, I was asked to wait for a team leader who then asked me about my customer service skills. It was a casual conversation. Then, they left, and I waited for about 5 minutes. The original interviewer returned and told me to watch out for an email to find out if I got the job.
Confirmed questions3 questions
- How proficient are you with Excel?
- Tell me about your expertise in customer service.
- What are your skills related to customer service?
National Debt Relief
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview was pretty unexciting, the interviewer lacked enthusiasm for the company and didn't seem thrilled to interview me. It felt like my personality wasn't a good fit for the company. There wasn't much security in the hiring process. The plan was to train me and then potentially offer me a position, which I wasn't keen on since I wouldn't leave my full-time job for a uncertain opportunity. The interviewer also appeared disorganized.
Confirmed questions1 question
- Can you tell me about a time a customer interaction didn't go as planned?
National Debt Relief Customer Support Representative Interview Questions
Quoted word for word from National Debt Relief interview reports.
“How would you calculate a row of numbers in Excel?”
Read reports →“Were any of the questions too difficult to answer?”
Read reports →“What do you dislike most about working in an office environment?”
Read reports →“Can you share an instance when you delivered excellent customer service?”
Read reports →“What are your strongest qualities?”
Read report →“Tell me about a time you delivered amazing customer service.”
Read report →“Tell me about the most challenging situation you've encountered as a customer service representative.”
Read report →“Can you tell me about a time a customer interaction didn't go as planned?”
Read report →“Tell me about a time you dealt with a difficult customer and how you managed the situation.”
Read report →Formats, difficulty and experience
Across all 15 National Debt Relief interview reports.