National Corporate Housing Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at National Corporate Housing.
National Corporate Housing
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Technical Behavioral
The interview process involved a lot of testing, and communication was primarily through email and phone. After the in-person interview, there was very poor to no follow-up. The one-on-one interview was the longest I've experienced. Ultimately, there was a lack of professional courtesy from both the corporate and local offices regarding the decision to move forward with another candidate. While that's acceptable, I gained experience from it. However, two hours of my time were spent on the interview after completing several time-consuming tests and participating in two other phone interviews. I had to follow up twice to receive a brief, dismissive response. I found it very thoughtless and unprofessional. Neither the hiring manager nor the HR representative I spoke with responded to my emails for almost two weeks! The way a company treats candidates before they potentially work there can be very telling. Companies need to recognize that they are also being evaluated during the interview process. Being dismissive of people's time really shows how they might treat their employees. I don't think it's too much to ask for some form of closing communication after an interview process.
Confirmed questions1 question
- Tell me about your experience with basic customer service scenarios.
National Corporate Housing
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
I talked to the General Manager on the phone first, which was a bit intense, but we got through it. Then I went in for an in person interview with her too. It was a good experience overall, even though I didn't end up getting the job. She told me about herself and the company, then asked me to describe myself and talk about my strengths and weaknesses.
Confirmed questions4 questions
- What do you like to do in your free time?
- What's your opinion on what's needed to make a customer happy?
- How adaptable are you?
National Corporate Housing
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Phone screen
Interview formats
Behavioral
The interview process is long but not hard. It starts with a phone interview with an HR employee, followed by an in-person interview with the GM, and then a phone interview with the regional VP. It's the longest interview process I've ever had, but they are just making sure that they are hiring someone who is absolutely great for the position because the positions they offer are not positions that just anyone can perform. It takes the right person, and to avoid hiring/firing someone who ends up not working out, they executive team has a lengthy process to make sure they are hiring someone who is fit for the position.
Confirmed questions3 questions
- Can you name three of your biggest accomplishments?
- What aspects of your last job or career did you not like?
- What skills do you possess?
National Corporate Housing Customer Support Representative Interview Questions
Quoted word for word from National Corporate Housing interview reports.
“Could you tell me what your current GPA is at IU and explain your reasoning for choosing your major?”
Read reports →“Are you a competitive person?”
Read reports →“What do you like to do in your free time?”
Read reports →“What's your opinion on what's needed to make a customer happy?”
Read reports →“Can you explain how an employee should act?”
Read report →“What aspects of your last job or career did you not like?”
Read report →“What skills do you possess?”
Read report →“Tell me about your experience with basic customer service scenarios.”
Read report →Formats, difficulty and experience
Across all 5 National Corporate Housing interview reports.