Motive Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Motive.
Motive
Customer Success Manager
Mid Difficult Positive experience Accept offer 5 rounds
Interview process
Phone screen Recruiter call Presentation Technical screen
Interview formats
Behavioral Presentation
The interview process included 5 steps and took 1-month. It started with a phone screen, a 1-1 with the Hiring Manager, a language assessment, a presentation of your Territory Plan, and a 1-1 with the Country Director.
Confirmed questions3 questions
- Can you describe how you would segment your book of business?
- How do you organize your daily activities to ensure successful execution?
- What resources and support do you anticipate needing from Motive or leadership?
Motive
Customer Success Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Presentation
Interview formats
Presentation
Enjoyed talking with the folks here. Started with a Recruiter call, then the first round was with the team's Manager, whom I hold in high regard. The second round involved a presentation/assignment done in front of a panel. There would have been more rounds if they advanced me - unfortunately, I missed this interview due to my own scheduling error and they proceeded without me.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Motive
Customer Success Manager
Mid Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Had a first call with the company recruiter, then had 3 more separate calls with people on the team. Things seemed to be going well until the recruiters went silent. I'm fine with not getting the job, but being ghosted by a recruiter and everyone I spoke with is really unprofessional. If you interview with them, be prepared for your time and effort to be disrespected with no follow-up, not even a quick generic email saying you didn't make it.
Confirmed questions1 question
- Tell me about how you've managed change in your past jobs.
Motive Customer Success Manager Interview Questions
Quoted word for word from Motive interview reports.
“What would you do if a competitor tried to poach one of your customers?”
Read reports →“What metrics do you use to measure success or results?”
Read reports →“How do you organize your daily activities to ensure successful execution?”
Read reports →“Can you describe how you would segment your book of business?”
Read reports →“What resources and support do you anticipate needing from Motive or leadership?”
Read report →“Can you tell me about your experience with renewals and your process for them?”
Read report →“Could you describe the size of the clients you've previously supported?”
Read report →“Tell me about how you've managed change in your past jobs.”
Read report →Formats, difficulty and experience
Across all 8 Motive interview reports.