Monster Worldwide Customer Support Representative Interview Questions
& Process

The interview process starts with a basic phone call to discuss the job details and your background to ensure it's a good fit. If that goes well, you'll head to their office for an interview with two team members, where they'll ask standard interview questions. There might be other calls with the recruiter in between for updates and interview prep. If that's successful, you'll have another interview at their office, this time with management (like an account director or head of sales). This part is a bit unusual because people will be coming in and out of the room during the interview. You'll have to re-explain things each time someone new enters, and pause when someone leaves. They also bring up skills and experience that weren't mentioned in the job ad or the first interview, and that the recruiter said weren't necessary. One manager was also quite disrespectful. After this, you have to chase the recruiter for feedback, and then you find out you didn't get the job because you lacked the required skills (the ones that weren't advertised or discussed earlier). It would have been helpful if they had clearly stated the required skills from the start to save time and avoid an unpleasant experience. I advise avoiding this company; you might find similar roles with their competitors. This experience makes you wonder how they treat their employees.

So I sent my CV and motivation over email, and usually that's it, just one chat. But with Monster it was totally different. First, HR called to check if I was still up for it. We then set up a phone chat for the following week. That call was pretty straightforward – basically asking why I wanted to work there. After that, I had to do a video and a written interview. I actually had to record myself answering stuff about why I want the job, what I know about Monster, and moving to Brno. Another call from HR came a week later to set up a second phone chat with a colleague, also a week later. That one focused on how I'd actually do the job, and I had to do a small test to see how I'd handle a tricky question. They told me there was one last phone interview, I think with the head of HR. We scheduled it for another week later. That final chat was similar to the first one: me confirming I was still keen, and chatting about how much I like the Czech Republic and really want to work for Monsterboard. The whole thing probably took about 6 or 7 weeks.

I found the job on Monster.com and applied. They sent me a link to a "digital interview" pretty fast, saying they liked my application. It had written and video questions. I had to record five video answers to text prompts. A week or so later, someone from their London office emailed me about a phone interview. A recruiter from Prague called me. Then, I had an in-person interview at the Brno office where the job is. The whole thing took about a month.