monday.com Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 109 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at monday.com.
monday.com
Customer Success Manager
Mid Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Presentation
The interview journey kicked off with a basic recruiter call to discuss my background. Next up was a take-home task on the platform, with a suggestion to cap it at 4–5 hours. After that, I had to present my work to two people from the team. The project guidelines were clear, but the presentation expectations weren't well-defined. Even though they said we weren't supposed to be product gurus, the questions they asked were pretty deep, which seemed a bit much given the time limit for the assignment. Overall, it was just an okay experience; better info on how to present would have made it smoother. The interviewers were nice and professional, though, hinting at a good company vibe.
Confirmed questions1 question
- Can you share an instance where you faced a conflict with an internal team and describe how you resolved it?
monday.com
Customer Success Manager
Mid Difficult Positive experience No offer 6 rounds
Interview process
Recruiter call Technical screen Take home Phone screen Recruiter call Onsite
Interview formats
Behavioral Technical
It was a 6-stage interview process. It started with HR, then the team, followed by a task, then management, another HR round, and finally an in-person meeting with the team. The initial HR interview was quite unique compared to my previous experiences. They really delve into your skills and past roles. It's uncommon for HR to have such a deep understanding of a CSM role, but at Monday, they did. My suggestion is to approach this interview as if your future manager were the one asking the questions.
Confirmed questions2 questions
- Can you tell me about yourself?
- Can you describe a situation you faced?
monday.com
Customer Success Manager
Senior Difficult Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Presentation Background check
Interview formats
Presentation Behavioral Other
The interview process involved a screener, a demo, an interview with the hiring manager, and an HR interview. The order of these steps was seen as an inequitable use of candidates' time. It was noted that asking for 10-20 hours of unpaid work before speaking to a team member, only to receive a template rejection, was surprising. A suggestion was made for recruiters to complete the interview process respectfully if they are going to ask for candidates' time.
Confirmed questions5 questions
- In the demo, can you explain the lengthy HR interview that's the final step?
- How do you define 'culture fit' and what does it mean in the context of this interview?
- What is the process for determining 'culture fit' during the HR interview?
monday.com Customer Success Manager Interview Questions
Quoted word for word from monday.com interview reports.
“Can you explain what "the cloud" is and why it's good, to someone who isn't tech-savvy, like your grandma?”
Read reports →“How would you describe "the cloud" and its advantages to a non-technical person, such as your grandmother?”
Read reports →“How would you handle a customer requesting to cancel their subscription and receive a refund for the unused portion?”
Read reports →“How would you manage a customer who is requesting a refund that they are not eligible for?”
Read reports →“What would you do if our customer's team, who is all in for using Monday, refuses using the platform and ends up with Excel Sheets, and now this customer wants their money back?”
Read report →“How would you respond if a customer requested a feature that won't be developed in the future?”
Read report →“How do you define 'culture fit' and what does it mean in the context of this interview?”
Read report →“How would you address a customer's request to modify a platform feature that is unlikely to be changed in the near future?”
Read report →“What KPIs would you track to make sure clients adopt the product throughout a year, and what would be your approach to regular client interactions?”
Read report →Formats, difficulty and experience
Across all 109 monday.com interview reports.