Molina Healthcare Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Molina Healthcare.
Molina Healthcare
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
It was an easy and standard process, with questions and interaction. The interviewer was nice and on time, and it felt more like a chat than a formal interview. She seemed interested in my background and how I could use it for the job.
Confirmed questions1 question
- How can your background be applied to this position?
Molina Healthcare
Call Center Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
They called me for an interview and I should have known better. They left a voicemail for me and mispronounced my name as a Hispanic name, and said I would get paid .50 cents more if I was bilingual. I went to the interview and as soon as I said I didn’t speak Spanish I knew I didn’t get the position which is fine. I just wish they would have paid attention to my application and didn’t interview me if they knew they needed someone bilingual.
Confirmed questions2 questions
- Do you speak any languages besides English?
- Can you describe your responsibilities in your previous role?
Molina Healthcare
Customer Service Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was pretty standard. First, I chatted with a recruiter about my background, and then we set up an in-person interview with a supervisor from Molina's customer service team. They were really nice and even sent me some questions and answers to help me get ready for the next step.
Confirmed questions1 question
- Can you describe your past experiences?
Molina Healthcare Customer Support Representative Interview Questions
Quoted word for word from Molina Healthcare interview reports.
“Do you speak any languages besides English?”
Read reports →“What are your goals for the long term and short term?”
Read reports →“What are your best qualities?”
Read reports →“Were you asked about the company's history?”
Read reports →“Can you describe your experience working in a call center environment?”
Read report →“Tell me about your experience and how you deal with angry customers.”
Read report →“Can you tell me about your background in call centers or customer service?”
Read report →“How can your background be applied to this position?”
Read report →“Tell me about basic CSR tasks and how you would manage certain scenarios.”
Read report →Formats, difficulty and experience
Across all 10 Molina Healthcare interview reports.