ModSquad Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ModSquad.
ModSquad
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was fine, I had a friendly lady and we had a great chat. It was phone only. Nothing to complain about. The questions were not too difficult and basic questions. I had a good experience with the recruiter. But with the company, no. No matter how many times I apply they refuse to take me, while the same job is open constantly. I think the jobs are just ghost jobs.
Confirmed questions1 question
- Can you tell me about your customer support experience?
ModSquad
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process has about two to three steps. It's not really tough or nerve-wracking, and my experience was that the interviewers were very nice and respectful. They'll mainly look at your work history and go over the skills needed for the job, then ask for specific examples of times you used those skills.
Confirmed questions2 questions
- Could you tell me about your experience working remotely?
- How do you manage challenging interactions with customers?
ModSquad
Customer Service Representative
Entry Average Negative experience Decline offer 4 rounds
Interview process
Recruiter call
Interview formats
Behavioral
I had 4 interviews with the recruiters overall. One got cancelled by email just as I was waiting on the call. Another time, the recruiter was nearly 15 minutes late. On a different occasion, the recruiter was late, and then they wrongly accused me of not showing up. In the last interview, there were two interviewers, one of whom was a trainee, and one of them showed a lack of respect with assumptions and strange remarks when discussing the job and my experience.
Confirmed questions1 question
- The recruiter had poor connection and no camera, making it a disturbed call. They asked basic questions like your job title, experience, how comfortable you are with a laptop, and your years of experience. At times, I felt like I was just talking to myself.
ModSquad Customer Support Representative Interview Questions
Quoted word for word from ModSquad interview reports.
“Do you speak English?”
Read reports →“What are your computer specs?”
Read reports →“What does customer service mean to you?”
Read reports →“Are you flexible with hours and how long can you work for a day? I opted for part-time, 4 hours a day.”
Read reports →“How much time can you commit?”
Read report →“What platforms are you familiar with?”
Read report →“How do you manage challenging interactions with customers?”
Read report →“Can you tell me about your customer support experience?”
Read report →“Have you worked in customer support before?”
Read report →Formats, difficulty and experience
Across all 22 ModSquad interview reports.