Modivcare Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Modivcare.
Modivcare
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral Other
So, the interview process was pretty standard, but the interviewer seemed really impressed with my skills. She mentioned that if they had enough spots in the training classes, they'd hire me right away. I was told I'd hear back by Monday at 2:00 PM, but I didn't get any news. I waited until after 4:30 and then sent an email. The reply I got was that they had reduced the number of available positions in training. I'm pretty bummed about not getting the job, but I don't think that's the whole story.
Confirmed questions1 question
- What would be your course of action if you were unable to secure transportation for a client?
Modivcare
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was super easy and didn't take long. The interviewer was nice and helpful. I didn't really like the job though. Training wasn't great and the trainer seemed annoyed when answering questions.
Confirmed questions3 questions
- Can you tell me about yourself and your experience in customer service?
- What relevant experience do you have for this role?
- How would you deal with a customer who is upset?
Modivcare
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Technical
The hiring person was a bit late for our phone chat, like 15 minutes. They asked me if I could type at least 35 words per minute and said I'd have to take a test to show that. The job was only paying $14/hour, which wasn't really what I was looking for, so I wasn't interested after that. Didn't give a great first impression.
Confirmed questions1 question
- What is your typing speed?
Modivcare Customer Support Representative Interview Questions
Quoted word for word from Modivcare interview reports.
“What is your typing speed?”
Read reports →“Would you be okay with undergoing a drug test?”
Read reports →“What would be your course of action if you were unable to secure transportation for a client?”
Read reports →“How would you deal with a customer who is upset?”
Read reports →“What's something you enjoy about call center jobs?”
Read report →“What made you want to apply for this position?”
Read report →“What relevant experience do you have for this role?”
Read report →Formats, difficulty and experience
Across all 6 Modivcare interview reports.