Mixpanel Application Support Engineer Interview Questions
& Process

I heard some candidates get ghosted for 2-3 weeks after submitting a take home assessment on time, and I experienced something similar. The process had a lot of rounds and the waiting time between hearing back was super long. Honestly, I don't think the process should be this long for a support engineer. For questions, just learn about the company and check out their products, their graphs, etc., and you'll be alright. It's mostly a vibe check.

The job ended up being for a Level 1 Support Engineer. I applied online and then a recruiter reached out. The first step was an online take-home assignment that had a 30-minute time limit. It involved answering a sample customer email question. Honestly, it wasn't super hard if you just read the question and looked at the image, but checking their docs first would've been smart. After that, I had a 30-minute recruiter phone screen. Then, I got to a 60-minute interview with a Level 3 Support Engineer. They asked a bunch of behavioral questions and one technical question where I had to calculate a conversion rate using some numbers. Near the end, they told me a support question verbally with some values and asked me to think about it and email them my answer as if I were the customer. The point was clearly to see if I could take good notes and then write back a clear summary and suggestion to the customer. Oh, and also to make sure I got the email address right. I didn't get to the next round and they sent an email saying 'After careful consideration'.

I had a recruiter call first to talk about the job offer. They let me know the job is remote or can be done from their office in Bogatell, Barcelona. I was asked to complete a form, which is like a test to see if I'm a good fit. After that, the next step was a take-home assignment. It's like a real customer question and you have 30 minutes to do it. The instructions said to respond as if I were a support engineer at Mixpanel and that the quiz would close automatically after 30 minutes, so I should only start when I have uninterrupted time. I got an email with the form and test 5 minutes after the call, and I had 30 minutes to finish it.