Minacs Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 39 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Minacs.
Minacs
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Group Onsite
Interview formats
Technical Behavioral Group
So for this job, there were two interviews. The first one had a typing test, a listening test, and then a one-on-one chat. In that one-on-one, they mostly asked about my past jobs and then gave me a fake customer service situation to see how I'd handle it. It felt a bit scary, and I was super nervous lol. The second interview was more of an interactive session with about 8 other candidates and the operations manager. The main goal of this second interview is to see if you're a good fit for the company culture, so they want you to be friendly, confident, and just be yourself.
Confirmed questions2 questions
- Do research on the company and think about what qualities you'd look for in a customer service representative, then use that for the scenario.
- Just be yourself and try not to be too nervous, unlike me lol.
Minacs
Customer Service Representative
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
The initial phone interview was thorough and comprehensive. However, the face-to-face interview was quite disappointing. I arrived 15 minutes early as requested, only to be told my name wasn't on the short list and I'd have to wait for them to find someone to interview me. I had to show my email confirmation before any action was taken. The company's overall dress code seemed unprofessional, with males, including supervisors, wearing hoodies and worn-out jeans, some even in plain t-shirts. Female staff were seen in basic jumpers, cargo pants, and slippers. The interview process itself was standard, but the recruiter repeatedly left to handle other matters, leaving me waiting in the lobby.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Minacs
Customer Service Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Technical screen Background check
Interview formats
Behavioral Technical Other
So there were 3 rounds to get through. First was the HR round where I just had to introduce myself and talk about my past jobs. Then I had an aptitude test which had grammar and some math problems. Lastly, I had the Ops round with the Process Manager. In that round, I introduced myself again and the manager asked me personal questions like what I do, how I found out about the job opening, and to 'sell me a pen.' They also asked me to read a paragraph from the TIMES OF INDIA newspaper.
Confirmed questions2 questions
- What makes you a suitable candidate for our organization?
- What is your expected tenure with my team?
Minacs Customer Support Representative Interview Questions
Quoted word for word from Minacs interview reports.
“What would you do if you were refused ID when you asked for it?”
Read reports →“What is your response to a situation where your computer is on fire?”
Read reports →“How would you handle a situation with an angry customer?”
Read reports →“Can you tell me about the three-month period when you weren't working?”
Read reports →“did you remember any questions? they were mostly behavioral.”
Read report →“What actions would you take if you were appointed CEO of Minacs?”
Read report →“What's your approach to dealing with an angry customer?”
Read report →“Can you explain how you would use the STARs model to answer behavioral questions?”
Read report →“Can you walk me through a scenario involving a customer service call?”
Read report →Formats, difficulty and experience
Across all 39 Minacs interview reports.