milk + honey spa Concierge Interview Questions
& Process

The people working here are very kind and nice. They are outgoing and polite and respect your time. I have only great things to say about this company and would recommend others to apply for jobs here.

The interviews weren't hard at all, mostly just getting a vibe for personality and team fit. It started with a 30-min phone screening with basic personality and customer service questions. They said they'd talk to the hiring manager and call back. The next day, I came in for a standard hour-long in-person interview about work experience and career aspirations. The day after that, I got an email for another interview at a different location with another general manager. This time, there were two interviewers asking more detailed questions about my work history and hypothetical situations with unhappy clients. I felt good about it because the staff was really nice and seemed impressed with my background. But then, the next afternoon, I got an email saying that even though they were impressed, my initial qualifications weren't quite what they were looking for. It makes me wonder why I got an interview if my qualifications weren't a match from the start. Next time, please screen better and list qualifications clearly on the job post, and ensure hiring managers know what the company wants.

The interview process started with a phone interview that lasted almost an hour. The recruiter, Dawn, was very informative and answered all my questions. She asked about my salary expectations and I told her I wouldn't accept less than $15.00/hr, which she indicated was doable. Then, I had an in-person interview at a location I had mentioned was furthest from me. This interview also lasted over an hour, and I was told the starting pay would be much lower than discussed over the phone. I was still willing to continue because I was interested in the field. The third interview was at the downtown Austin location. I was given poor directions to the parking garage, making me 30 minutes late. This whole process was unpleasant. I eventually received a rejection email for a job title I didn't even apply for. My advice is to shorten the interview process to save everyone time. You can likely determine if someone is a good fit within the first two interviews for a spa front desk role.