Michaels Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Michaels.
Michaels
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process is quite easy, they ask basics about your prior experience and availability. It's a good start, especially if you're doing this job while studying and have no prior experience.
Confirmed questions1 question
- Can you tell us about yourself?
Michaels
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I had a phone call interview that lasted about 10 minutes. The manager was really nice and friendly, making it feel more like a conversation than an interview. There wasn't much pressure. It helps to research the interview questions beforehand so you don't feel any stress.
Confirmed questions3 questions
- What makes you want to join our company?
- Are you more of a team player or do you prefer working alone?
- Tell me what you know about our organization.
Michaels
Customer Service Representative
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
the whole interview process was really smooth and straightforward. the store manager reached out and scheduled an interview. they asked some pretty basic questions. i didn't feel any pressure or like i was being rushed.
Confirmed questions2 questions
- How many hours are you able to commit?
- What is your availability in terms of hours?
Michaels Customer Support Representative Interview Questions
Quoted word for word from Michaels interview reports.
“What craft would you choose if you could only do one for the rest of your life?”
Read reports →“How would you handle a situation where a customer is upset because their coupon has expired?”
Read reports →“What do you think your best quality is?”
Read reports →“Can you describe an instance where you experienced excellent customer service?”
Read reports →“What is your motivation for wanting to join Michael's?”
Read report →“What is your availability in terms of hours?”
Read report →“What makes you want to be employed at Michael's?”
Read report →“Are you more of a team player or do you prefer working alone?”
Read report →“Tell me what you know about our organization.”
Read report →Formats, difficulty and experience
Across all 11 Michaels interview reports.