Miaplaza Customer Support Representative Interview Questions
& Process

This interview process was more like a hiring journey. Although extensive, I feel it was necessary and I appreciate the GREAT and extensive lengths Miaplaza goes through to weed through those that want a quick hire vs those that are intentional, passionate about the industry and view the job as more of a career path and are seeking QUALITY and longevity in their next role. I applied April 12 and was extended an offer March 16 (my days may be off by a few but all-in-all my hiring journey took about a month from application to offer). It consisted of the initial application, attached resume, answered some preliminary questions like why I want to work for the company, etc. so they could get a proper introduction to get a feel for me, my intent, my professional background, etc. Then I did a preliminary job/skills-based assessment that was timed (1hr I believe). It included writing prompt responses based on potential real-life on-the-job scenarios. I then had my 1st zoom interview with HR and a Team Lead. That included some additional in depth questions a customer service based chat based role play scenario. I then 2nd job/skills based assessment and an aptitude test. I then had my 2nd interview with 2 managers. Shout out to Cassie and Jo!!!! They were INCREDIBLE and a pleasure to speak with! It was a joy to hear about their individual journeys with Miaplaza and to speak to them about my professional goals further and what I’d happily bring to the role and to the company. Lastly, I had to undergo a professional reference check—and yes, THEY CHECK. Thoroughly. AS. THEY. SHOULD. They want to invest in you and want to make sure they are sound on their investment when you come onboard. They aren’t just looking for average or for someone just looking to past the time until the next big thing comes along. They want to extend offers to those that are passionate, compassionate, and match the company culture. This was by far the most extensive hiring journey I’ve experienced, yet the MOST impactful. I feel confident going into this role and with the preliminary professional relationships I’ve already began to foster in the process! I was sitting on 2 other job offers from other companies while waiting to see if Miaplaza would extend me an offer, as this role, this company and this industry of work is my preference. I was elated to align with Miaplaza and to accept an offer over the 2 other offers I was extended (even though one of the offers paid more). It’s CERTAINLY quality over quantity for me and I was willing to compromise a few dollars for what seems to be a better work-life balance, a more versatile day-to-day in my daily job duties and a company culture that ultimately seems unmatched. If you’re patient, passionate, and looking for a “forever home” in your next position with clear career pathways to potentially advance, this is going to be the cream of the crop!

The application process took about an hour to get to the assessment. Then there were 2 assessments which included puzzles and timed questions. After that, I had an interview (zoom meeting). The person I spoke to was nice, but there was also an AI bot in the interview. Then I did a mock assessment. I got rejected, even though I did pretty good. Lots of people get rejected, even those who completely meet the standards and have degrees. Overall, you have to go through a lot for customer service, even for things that don't align with the description.

I put in an application online and it had a few questions that you had to write out, plus the normal stuff. Then Miaplaza sent me an online assessment that took 45 minutes. It had a part where you had to look at charts and invoices and figure stuff out, it was multiple choice and timed. The last part had three questions where you had to write back to sample CS emails. You had 6 minutes for each and had to use company info to answer. I thought I did a great job, but I didn't get picked. I have a feeling it was all AI and no person even looked at my stuff. It's a lot for a job that only pays $17 an hour.