MetLife Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 50 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at MetLife.
MetLife
Call Center Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen Presentation
Interview formats
Behavioral Technical Other
First, we get to know each other, like you and the company, and why you want this job. Then, we do the technical part where I'll ask you stuff about call centers and working with Excel. Finally, there's a role play where you act as a customer service representative.
Confirmed questions5 questions
- Tell me about yourself.
- What is your understanding of our company?
- What motivated your decision to pursue a role in a call center?
MetLife
Customer Service Representative
Senior Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite Offer
Interview formats
Behavioral Technical
Submitted an application online and was contacted for a phone interview. After passing that, I had to complete an online assessment which was challenging due to the math section and took over an hour. If you pass that, you get invited for an onsite interview. The whole process from application to onsite took about a week. The onsite interview consisted of two separate 30-minute interviews with two different people. I was asked 9 situational interview questions. They also explained that I would need to pass a Series 6 exam after a 4-week training course, and failing it would likely result in not getting the job. They emphasized the importance of studying outside of work hours to pass the exam. The interviewers were friendly and approachable, and the building in the Ballantyne area is quite nice. I'm now waiting to hear back regarding an offer.
Confirmed questions1 question
- Can you share an instance where you improved an existing process to make it more effective?
MetLife
Customer Service Representative
Mid Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Take home Technical screen Onsite
Interview formats
Behavioral Technical Other
I applied online through the MetLife website and a recruiter called me a few weeks later. First, there was a phone interview/screening with the recruiter where they asked basic questions about the position and confirmed the job description, schedule, and expectations. After that, there's an online personality test and job simulation. If you pass those, you'll get an interview with a hiring manager. That interview is more in-depth and they'll ask about customer service and your professional experience.
Confirmed questions2 questions
- Can you tell me about your customer service experience?
- What are your previous experiences related to customer service?
MetLife Customer Support Representative Interview Questions
Quoted word for word from MetLife interview reports.
“Can you pay $194 today to start with us?”
Read reports →“How would you deal with a customer who is unhappy on the phone?”
Read reports →“If you had unlimited resources, what would your ideal job be?”
Read reports →“How would you handle or calm down a disgruntled customer over the phone?”
Read reports →“Describe your proficiency with Excel, including how to perform searches within it.”
Read report →“Were you aware that you would be required to work nights?”
Read report →“Are you open to working 60 hours a week?”
Read report →“Tell me about a situation where you converted a poor customer service interaction into a successful one.”
Read report →“Is there anything you want MetLife to know about you?”
Read report →Formats, difficulty and experience
Across all 50 MetLife interview reports.