Mediacom Communications Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Mediacom Communications.
Mediacom Communications
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Phone screen Background check
Interview formats
Behavioral Other
I had an interview with a Jr. HR person at the Missouri Career Center for about 10 min then took a personality and basic skills test which took 30+ minutes. I was then asked to go to Mediacom to have a second interview the next day. After a 15 minute interview with one of the Customer Service Supervisors I was taken straight to the Call Center Manager for a third interview with her. She really drilled me on whether we would be asked to work 3 holidays a year and frequently be required to work overtime. Then it took 2-3 days for HR to drug test and run background checks to clear me.
Confirmed questions2 questions
- Are you able to work overtime?
- Are you able to work holidays?
Mediacom Communications
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Technical Behavioral
I applied online and had actually forgotten about my application when I got a call for an interview a month or two later. I went into the office for an assessment that evaluated my customer service and typing abilities. After passing, I had a face-to-face interview with two of my potential direct supervisors. They asked standard interview questions that weren't too difficult.
Confirmed questions3 questions
- Tell me about a time you had to deal with an unhappy customer.
- How would you define great customer service?
- How fast do you pick up new things and adjust to a new job setting?
Mediacom Communications
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
Applied in May and started in August, so there was a long wait between the interview and getting hired. The interviewer made me wait in the lobby for half an hour before coming to get me. The wait felt longer than the actual interview. The training for CSR is too short, and you're put in front of customers too quickly.
Confirmed questions1 question
- What's your strategy for dealing with customers who are upset?
Mediacom Communications Customer Support Representative Interview Questions
Quoted word for word from Mediacom Communications interview reports.
“Could you try to sell me this water bottle?”
Read reports →“How would you define great customer service?”
Read reports →“Are you able to work holidays?”
Read reports →“Are you able to work overtime?”
Read reports →“Could you try to sell me a product?”
Read report →“What's your strategy for dealing with customers who are upset?”
Read report →“Tell me about a time you had to deal with an unhappy customer.”
Read report →“How fast do you pick up new things and adjust to a new job setting?”
Read report →Formats, difficulty and experience
Across all 8 Mediacom Communications interview reports.