Medallia Sales Representative Interview Questions
& Process

It started with a phone screen, then an online intelligence test, followed by a sales challenge which involved making a presentation. After that, there were 4 in-person interviews, some at the regional office and some at HQ. I found the sales challenge to be a fun and productive exercise. While I met some good people during the process, it felt quite bureaucratic overall. Medallia seems to really stick to their process, but they might push you to commit before the process is fully wrapped up or before an official offer is made.

The whole thing took over 2.5 months. First, there was a screening call with the recruiter, then a Zoom with the regional director, followed by a Zoom with the SVP. After that, I got an email saying my recruiter was being transferred back and I was assigned a new one. I didn't hear from the new recruiter for days, and had to leave voicemails and send emails to the old recruiter to get the new one to respond. Then, over 2.5 weeks after my final interview, I finally got an email to book a 15-minute call on his link to get my feedback. He sent the wrong link, and after he corrected it, I saw I had to book another day out just to find out my decision. This was a really disrespectful way to treat a candidate, to make them book time on a calendar and then wait so long for a simple rejection call, instead of just calling as soon as they knew. The first recruiter even scheduled an interview with the wrong person and didn't realize it until I pointed it out, which caused a reschedule. I think there's a lot of work to be done here, as the recruiters don't seem to stay long and the process was really scattered.

It was a fairly typical interview process until the People and Culture interview. I had a phone screen with the hiring manager, then an in-person with them, followed by another in-person with the hiring manager, 3 peers, and a People and Culture "fit" interview. That last one was pretty intense, almost like an interrogation. The interviewer said upfront, "this is the interview to find the person behind the resume. We want to know all about you, starting with high school. We want to know all about the choices you've made the reasons for those choices, the various career changes you've made, the reasons for those changes, inflection points and their significance. I'd like you to hold your questions until the end. At which time you'll have 10 minutes to ask me questions." During the questioning, she asked some things that felt inappropriate, even borderline illegal. She kept mentioning my "lengthy" work experience (I have 22 years in business). She used example-based questions, which is good, but she seemed to get frustrated with the examples I gave. She also asked ethics questions, which I appreciate, but she asked them in a way that felt like she was trying to trick me. The problem was, I didn't get to know her at all, and there was no rapport. By the end, I just felt really turned off.