Mattress Firm Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Mattress Firm.
Mattress Firm
Manager
Manager Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Recruiter call
Interview formats
Behavioral Technical
I applied online and the whole thing took about 2 weeks. I had an interview at Mattress Firm in October 2015. Got an email to set up a phone interview, which I did. The lady called right on time and it seemed to go okay. I asked her about daily tasks and if managers work alone often. She asked about my background and gave me some situation questions, like asking for an example of going above and beyond for a customer. It was about 15 minutes. She said I'd hear from a district or regional manager in about a week. But two weeks passed, no call or email. Still nothing. It was surprising given how many jobs they have open. I have over 20 years in customer service, sales, and management, but some companies take forever to find their 'perfect' candidate.
Confirmed questions3 questions
- Can you share an instance where you exceeded expectations for a customer?
- What is your motivation for seeking employment with Mattress Firm?
- What are your thoughts on working approximately 50 to 60 hours per week?
Mattress Firm
Manager-In-Training
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Presentation
I applied twice, the first time about 1.5 years before the second. The first interview was in person, about an hour's drive away. I thought it went great, but they didn't move forward with me. The second time, I did an online video submission where I answered questions with time and practice limits. I stopped practicing after a while and just answered them. I ignored the suggestion to dress casually and wore a button-down shirt and tie. A week later, they emailed me to say I was moving on to a live interview in my area. They hired me because I had researched their sales approach and company culture beforehand. I visited over two stores, spoke with staff for a long time, took notes, and memorized key terms like 'closing,' 'guest,' and 'sleep issues.' During the live interview, I tried to 'close' the deal by assuming I had the job and asking when I should start. It worked, as that's precisely what they're looking for.
Confirmed questions2 questions
- What's your strategy for handling a phone call from a guest experiencing an issue with their purchase?
- Describe how you'd manage a situation where you're the only staff member and multiple groups of guests enter the store consecutively.
Mattress Firm
Management
Mid Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
The interview process was very open. It kicked off with a 30-minute phone interview where the interviewer shared about herself, her company experience, and the company culture. Her questions focused on my past experiences and how they'd fit into the culture. The in-person interview lasted over an hour because I was the last one interviewed that day, allowing us to discuss questions and answers more deeply. They were very open about the pay structure, which is commission-based and important, as well as the culture. There seems to be a lot of potential for growth and advancement for those who align with the company culture.
Confirmed questions1 question
- Can you share your proudest achievement from your previous management roles?
Mattress Firm Manager Interview Questions
Quoted word for word from Mattress Firm interview reports.
“What song would play if you entered a crowded room?”
Read reports →“What would you do if you were assisting a customer, another customer arrived, and the phone rang simultaneously?”
Read reports →“What qualities do you believe a good salesperson possesses?”
Read reports →“What's your strategy for handling a phone call from a guest experiencing an issue with their purchase?”
Read reports →“What are your thoughts on working approximately 50 to 60 hours per week?”
Read report →“What do you do for fun?”
Read report →“Would you be open to undergoing a background check?”
Read report →“Describe how you'd manage a situation where you're the only staff member and multiple groups of guests enter the store consecutively.”
Read report →“Are you able to work long hours?”
Read report →Formats, difficulty and experience
Across all 25 Mattress Firm interview reports.