Matalan Retail Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Matalan Retail.
Matalan Retail
Store Assistant
Entry Easy Neutral experience Decline offer 2 rounds
Interview process
Take home Recruiter call
Interview formats
Other Behavioral
It was a pretty standard interview for a retail role. Started with some online multiple choice questions. Then, I had an in-person interview where they asked about how far I live from the store and collected my ID, address, and National insurance number.
Confirmed questions1 question
- What would you do if a customer asked you where an item was, and you weren't sure?
Matalan Retail
Retail Assistant
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview involved discussions about the Matalan values and how they connect with my personal values. We also talked about my past experience and qualifications. I was asked for ideas on how I would make changes in the store and what innovative contributions I could offer.
Confirmed questions4 questions
- Can you discuss how the store's values align with your own?
- Tell me about your past experience and qualifications.
- How would you go about making changes to the store?
Matalan Retail
Retail Assistant
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
After submitting an online application, we spoke about my skills. The interviewer emphasized how important it is to provide great customer service. They asked me some basic questions, like why I'd be a good fit for the job and how I'd deal with an upset customer.
Confirmed questions3 questions
- What makes you the right candidate for this position?
- Describe your approach to managing a dissatisfied customer.
- In what ways can you show you're a good team player?
Matalan Retail Retail Associate Interview Questions
Quoted word for word from Matalan Retail interview reports.
“Are you planning any holidays?”
Read reports →“Regarding your social life, do you tend to have a large circle of friends or a smaller one?”
Read reports →“What would you do if a customer asked you where an item was, and you weren't sure?”
Read reports →“Are you available to work weekends?”
Read reports →“What are your minimum contracted hours expectations?”
Read report →“What is a strength about yourself?”
Read report →“Can you describe what good customer service means to you?”
Read report →“Describe your approach to managing a dissatisfied customer.”
Read report →“How would you go about making changes to the store?”
Read report →Formats, difficulty and experience
Across all 13 Matalan Retail interview reports.