Marston's Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Marston's.
Marston's
Waitress
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
I got contacted to come in to the pub for an interview with the manager. It lasted about 15-20 mins. I didn't hear back until two weeks later when they called to offer me the job.
Confirmed questions1 question
- Can you tell me what you know about Marstons?
Marston's
Server
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
Had a really great interview experience. The staff was super nice and the manager was very approachable. They even offered me a drink, which was a really thoughtful gesture. The other team members made me feel really welcome and engaged with me, making me feel like part of the team already.
Confirmed questions6 questions
- Tell me about your background and experience.
- What motivated you to apply for this position?
- Can you describe your previous experience in serving customers?
Marston's
Waitress
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Group Presentation Background check Offer
Interview formats
Group Presentation Behavioral
I got to my interview and there were a few other people there. Two staff members welcomed us, they were very friendly and chatty. Then a lady came down, also very friendly and chatty, to take us to our interview. We sat down and were greeted by about 7 or 8 managers. They were all lovely and didn't make it feel too serious. We had to do a group activity with the other applicants where we built a skyscraper out of paper and balanced a ball on top. After that, we had to do a 'star of the show' performance to demonstrate what the perfect waitress or waiter is. You could do a song, poem, or even draw a stick man and talk about it. The third task was an interview where we sat down with different managers. The lady I had made me feel so comfortable and only asked me 3 or 4 questions. I didn't realize how fun an interview could be until interviewing with Marstons! I was offered the job the next day and am starting soon.
Confirmed questions2 questions
- What motivates you?
- What do you think is important in customer service?
Marston's Retail Associate Interview Questions
Quoted word for word from Marston's interview reports.
“Can you tell me what you know about Marstons?”
Read reports →“What would you do if a customer complained about their food being cold?”
Read reports →“Can you explain what a customer journey is?”
Read reports →“Tell me about your favorite cocktail to both enjoy and prepare.”
Read reports →“What do you think is important in customer service?”
Read report →“What are your career aspirations for the next five years?”
Read report →“How would you deal with a challenging customer situation?”
Read report →“Do you work well in a team?”
Read report →“What's your previous experience been like when dealing with the public?”
Read report →Formats, difficulty and experience
Across all 10 Marston's interview reports.