Magellan Health Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Magellan Health.
Magellan Health
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a pleasant and easy interview. I felt very comfortable. The environment seems upbeat and the workplace nice and professional. The staff is on a tight schedule so appointments don't get delayed.
Confirmed questions1 question
- Can you tell me about your work experience?
Magellan Health
Customer Service Representative
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I applied online. Then I got an email saying I'd get a phone call. A telephone interview happened, lasting about 20 minutes. After that, I was invited for an in-person interview at the company HQ. They didn't give clear directions, just said the second floor. When I got there, there was no receptionist, and I waited about 15 minutes for someone who was surprised I was there. Then I waited another 15 minutes for the interviewer. They took me to a big conference room and didn't turn on the lights. The interviewer asked me around 5 questions, but they hadn't read my resume or cover letter and didn't seem to know what position I was interviewing for. The interview was only about 10 minutes long. I never heard back after that.
Confirmed questions1 question
- Can you maintain composure when interacting with customers?
Magellan Health
Customer Service Representative
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a virtual video interview that lasted about 30 minutes. They asked about my related job experiences. They also described the job in detail because it's related to behavioral health and asked if I'd be interested in working with crisis calls.
Confirmed questions1 question
- Given that we receive crisis calls, are you comfortable speaking with members who might be in crisis?
Magellan Health Customer Support Representative Interview Questions
Quoted word for word from Magellan Health interview reports.
“Given that we receive crisis calls, are you comfortable speaking with members who might be in crisis?”
Read reports →“Tell me about a time you dealt with a frustrating customer experience.”
Read reports →“What's your approach when you have a conflict with a client?”
Read reports →“Can you maintain composure when interacting with customers?”
Read reports →“What are your reasons for wanting to join our company?”
Read report →“Tell me about a time you had to handle a conflict within a team.”
Read report →“Why did you decide to apply to our company?”
Read report →“Can you share an instance where you utilized your customer service abilities?”
Read report →“Can you detail your responsibilities from your most recent position?”
Read report →Formats, difficulty and experience
Across all 11 Magellan Health interview reports.