Magazine Luiza Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Magazine Luiza.
Magazine Luiza
Customer Service Representative
Entry Difficult Negative experience No offer 1 round
Interview process
Group Presentation
Interview formats
Group Presentation
The interview process involved a psychologist and a supervisor who seemed unsure of their roles. They divided the 8-10 candidates into two groups of 4-5. Each group received a customer problem to read and then role-play as if they were handling the customer call. Both interviewers acted as the customer, but the simulation was chaotic due to unclear instructions. They emphasized 'delighting the customer,' referencing extreme service scenarios like visiting a customer's home. The psychologist laughed when candidates proposed elaborate solutions without knowing company procedures. The situation became awkward, and the psychologist incorrectly accused everyone of not apologizing, a claim the supervisor refuted as apologies had been made.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Magazine Luiza
Atendente
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It was a productive interview, the questions were about daily tasks, I liked it and cleared up many doubts I had. Getting along with the team is important. The attitude of bringing knowledge to management. Knowing how to talk to the client about product warranty. The client didn't understand the normal warranty and the extended warranty, I'll explain it and show it to the client to have a concrete answer.
Confirmed questions3 questions
- How should I contribute?
- Pay attention to the most sought-after products (Black Friday).
- Gather the team for events and organization.
Magazine Luiza
Atendente
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
A experiência de entrevista na Magazine Luiza foi muito simples e rápida. Desde a candidatura até o fim, gostei muito de como a equipe de recrutamento foi profissional e organizada. O processo foi claro e bem montado, com comunicação boa em todas as etapas. As perguntas foram diretas e importantes, me deixando mostrar minhas qualificações e experiências de forma clara. Os entrevistadores também foram legais e mostraram interesse em saber mais sobre mim e o que eu busco na vaga. Isso deixou o ambiente da entrevista relaxado e produtivo. No geral, a entrevista na Magazine Luiza foi boa, mostrando que a empresa se importa em ter um processo de seleção fácil e simpático para quem se candidata.
Confirmed questions1 question
- Qual o motivo do seu interesse em fazer parte da equipe da Magazine Luiza?
Magazine Luiza Customer Support Representative Interview Questions
Quoted word for word from Magazine Luiza interview reports.
“What are your reasons for choosing Magazine Luiza?”
Read reports →“Are you married?”
Read reports →“Do you have children?”
Read reports →“What is your educational attainment?”
Read reports →“Are you available to travel?”
Read report →“How should I contribute?”
Read report →“What was the highest profit you achieved for a company?”
Read report →“Why did you choose this role?”
Read report →“Have you worked at the company before?”
Read report →Formats, difficulty and experience
Across all 16 Magazine Luiza interview reports.