Macy's Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 111 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Macy's.
Macy's
Cashier
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The questions they asked were good and the interview was prompt and on time. Nothing special happened that made me really want to work there. The store itself had a bad vibe though, like they didn't know what they were doing.
Confirmed questions1 question
- What is your motivation for seeking employment with us?
Macy's
Cashier
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
It was a great remote interview. They asked a couple of questions online and there was no in-person interview. Make sure to complete the online interview. They asked about my availability and experience with retail work. It was super fast and very easy.
Confirmed questions1 question
- How would you manage a challenging customer interaction?
Macy's
Store Associate
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Case
The interview was pretty chill, mostly customer service questions. The manager talked to me and asked how I'd deal with upset customers and what I'd do if I saw a coworker taking something.
Confirmed questions4 questions
- Can you tell me about yourself?
- What are your hobbies or interests?
- Describe a situation where you had to deal with an angry customer.
Macy's Retail Associate Interview Questions
Quoted word for word from Macy's interview reports.
“What action would you take if a customer accidentally dropped a perfume bottle on the floor?”
Read reports →“If a customer buys pants, how would you suggest other items to them?”
Read reports →“If you could change one thing about your past, what would it be?”
Read reports →“How would you respond if you witnessed an employee stealing money or goods from the store?”
Read reports →“What would you do if you saw another sales associate make a mistake when helping a customer?”
Read report →“How would you suggest a pair of shoes to a customer and also suggest other items?”
Read report →“If you observed a team member not following the established guidelines, what action would you take?”
Read report →“Regarding Macy's focus on technology like online shopping and apps, can you share your experiences with these technologies?”
Read report →“What does integrity mean to you, and can you share an experience where you faced a situation that challenged your integrity?”
Read report →Formats, difficulty and experience
Across all 111 Macy's interview reports.