Macy's Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 89 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Macy's.
Macy's
Customer Service Representative
Entry Easy Positive experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Onsite Offer Background check
Interview formats
Behavioral Technical Case
So after applying online, you gotta do this assessment thing. Then there's a phone screening, and if you pass that, you come in for an in-person interview with the store manager. We'll chat about your past experiences, how you work with others, and how you deal with customers. You'll also get some situational questions to see how you'd handle things, and show us your problem-solving skills. We'll go over your availability too. If all goes well, you get a job offer, then you do onboarding, and start training on how to do things on the sales floor.
Confirmed questions1 question
- Are you able to get to work each day, and what transportation do you have available?
Macy's
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Other
The interview seemed to go well. I was led to a room that had many cash registers. We were instructed on how to operate them. Additionally, a written test covering problem solving was administered.
Confirmed questions3 questions
- Tell me about your retail experience.
- Can you demonstrate how to use the cash register?
- We need to see your problem-solving skills via a written test.
Macy's
Customer Service Representative
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
Applied, then scheduled for interview next day. Interview took about 3 hours and I fully expected average of 30minutes. I had to wait a long time for each human resource personal. First, you go in and wait on them, then once taken back, tell them how you heard of them then fill out some standard paperwork. More waiting... Then first interview- all standard questions. After that, you go to a computer station and complete an assessment measuring your literacy on how to take a call and navigate the computer. After that and about 20 more minutes of waiting, another interview. Same standard questions as the first round, just reworded. After that and around 20 more minutes later, staff came back into the interview room and welcomed me to the team. I was given the Drug Test information then had to go out and log back on to the computer to e-sign something before I could leave.
Confirmed questions3 questions
- What brought you to apply for this position, and what prompted your departure from your previous role?
- Tell me about a time you managed a difficult customer interaction. What was their reaction, and what was the final result?
- Describe an instance where you successfully satisfied a customer. What actions did you take?
Macy's Customer Support Representative Interview Questions
Quoted word for word from Macy's interview reports.
“What types of products do Chinese shoppers typically buy when they are traveling?”
Read reports →“And what about starting as early as 3:30 AM sometimes, especially with the holidays coming up?”
Read reports →“How would you handle a situation where a customer cursed at you on the phone?”
Read reports →“What are your thoughts on starting your shift at 6:30 in the morning?”
Read reports →“Are you able to get to work each day, and what transportation do you have available?”
Read report →“How would you handle a coworker who you feel isn't pulling their weight?”
Read report →“What action would you take if you discovered a coworker engaging in unethical behavior?”
Read report →“Describe how you would assist a customer looking to purchase jeans, focusing on sales techniques.”
Read report →“Can you walk me through how you'd sell me a Macy's credit card?”
Read report →Formats, difficulty and experience
Across all 89 Macy's interview reports.