M&T Bank Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at M&T Bank.
M&T Bank
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
They were very friendly and comfortable to talk to. We had a great conversation about the position that I had applied for. He described what was to be expected if they were to hire me.
Confirmed questions1 question
- Can you tell me about yourself?
M&T Bank
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
Got an email from the recruiter to set up a phone interview. She talked most of the time about the job, pay ($14.00), hours, and what they expect. Asked me why I wanted to work for M&T. It was about 15 minutes. Then I had an interview at the Millsboro Operations center. It's like a warehouse with the high ceilings. We made small talk while walking down the hall and at the end. Two people interviewed me.
Confirmed questions5 questions
- Tell me about a chore you do at home and explain the steps to complete it.
- What are three words that describe you, and why did you pick them?
- What are three words that describe customers, and why did you pick them?
M&T Bank
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I had an initial call with M&T HR and then set up a chat with a manager. The interview with the manager went really well; we clicked instantly. It felt super comfortable and I learned a lot. It was mostly about customer service, teamwork, and scheduling.
Confirmed questions2 questions
- How would you manage working with various supervisors, each with their own distinct approaches?
- Can you commit to your availability for the upcoming three months?
M&T Bank Customer Support Representative Interview Questions
Quoted word for word from M&T Bank interview reports.
“What are three words that describe you, and why did you pick them?”
Read reports →“What would you do if a trainer told you to do something one way, but a manager told you to do it another way?”
Read reports →“Tell me about a chore you do at home and explain the steps to complete it.”
Read reports →“Can you commit to your availability for the upcoming three months?”
Read reports →“Can you share an instance where you taught someone a skill and describe your feelings about that experience?”
Read report →“How would you handle an angry customer?”
Read report →“What are the usual questions?”
Read report →“Describe a situation where you made an error and explain how you managed it.”
Read report →“Describe a time you helped a customer find a solution.”
Read report →Formats, difficulty and experience
Across all 14 M&T Bank interview reports.