Lyra Health Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lyra Health.
Lyra Health
Customer Success Manager
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It took a really long time to get hired. Getting an interview was tough, and I felt like they had already decided who they wanted. The interviewer seemed bored and very casual, like they didn't really care about my answers and were just going through the motions.
Confirmed questions1 question
- What do you understand about the CSM role?
Lyra Health
Customer Success Manager
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Presentation Background check Offer
Interview formats
Behavioral Presentation
Had several interview rounds for this role. It was a good experience overall. The recruiter was very helpful and kept me updated throughout, making sure I had all the info and things were going well. The last interview involved a presentation and a writing task.
Confirmed questions1 question
- Can you share an instance where you were convinced you were correct, but later on, you altered your perspective?
Lyra Health
Customer Success Manager
Manager Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Background check
Interview formats
Behavioral Technical
I had an initial recruiter call that was quick and covered my experience and qualifications. Then I moved to the next round with the hiring manager. Scheduling took about 3 weeks because the hiring manager was away. The hiring manager interview involved questions about my experience as an individual contributor and manager. I felt I answered well and my experience matched what they were looking for. However, I later received an email saying I wasn't selected to move forward. I asked the recruiter for feedback but was told they couldn't provide any. I followed up again and was told they moved forward with more qualified candidates. Then, I applied for another Group Manager role in CS and was immediately rejected with no feedback again. I found this very rude and disappointing, especially given the company's mission. I understand recruiters and managers are busy, but a little more specific feedback, like 'we chose candidates with more experience in mental health' or 'we chose internal candidates,' would be helpful and go a long way. Due to this lack of support, I won't apply to future roles there.
Confirmed questions1 question
- How do you foster unity within a geographically dispersed team in the US?
Lyra Health Customer Success Manager Interview Questions
Quoted word for word from Lyra Health interview reports.
“How do you foster unity within a geographically dispersed team in the US?”
Read reports →“Can you share an instance where you were convinced you were correct, but later on, you altered your perspective?”
Read reports →“What do you understand about the CSM role?”
Read reports →“Have you worked in the health benefits/EAP space before?”
Read reports →Formats, difficulty and experience
Across all 5 Lyra Health interview reports.