Lyft Operations Manager Interview Questions
& Process

The interview process was terrible, in my opinion. I was contacted by email and scheduled a time with a recruiter. The recruiter called me about 10 mins late, BUT my wife also interviewed with Lyft in the past and she was rescheduled multiple times (due to the recruiter) as well. So don't be surprised if you are rescheduled or if your recruiter isn't organized. My actual phone call with the recruiter was really unpleasant. From the beginning, she did not sound interested or caring about talking to me. It was almost as if she just needed to speak to get me off her list. When your job is a recruiter, you should be warm and inviting and create excitement for the position and company. It was so awkward at times and obvious that she did not care. I couldn't wait to be done. It was so disappointing because the company itself appears great but this particular person does not embody what the company preaches. I am glad I dodged a bullet and wish the company best, but how can they expect to attract talent with terrible recruiting? Their loss. Got a response that I wouldn't be moving on but at the end of the call she said next step would be a presentation to the market manager. My response isn't negative because I didn't move on. I don't think I would have accepted simply because of this recruiter and feeling she left me with.

I applied online and then a recruiter called me about 3 weeks later. The phone interview was about 25 min and pretty basic. After that, I had 4 video interviews with ops managers, each lasting around 30 min. These were mainly behavioral questions, and each interview also included a scenario-based question. I also interviewed with the Head of Launch for bikes & scooters for about 15 min, which was also straightforward. The whole process felt pretty relaxed, like they just wanted to get to know me. Everyone was really friendly and easygoing. Since Lyft's bikes and scooters are in a startup phase, they're hiring a lot of experienced people quickly. They're especially interested in candidates with prior experience managing people in a warehouse setting.

I applied online and included a cover letter and my application. The first step was a 30 minute initial phone screening with a recruiter. After that, I had a 30 minute phone interview with the local General Manager, followed by a 30 minute phone interview with the Regional Director (who is the GM's boss). Then, I completed a 90 minute online aptitude/analytics test. The next stage was a 2 hour in-person interview with the local GM and three team members. Following that, I was flown to headquarters for five more interviews all in one day. Finally, I provided references and got the offer two days later.