LVT (LiveView Technologies) Customer Success Manager Interview Questions
& Process

My overall experience was great. They really made it a two-way interview and encouraged me to “interview” LVT just as much as they were interviewing me. I had the chance to meet with multiple leaders across the organization and even participate in a peer interview, which gave me a clear view into the day-to-day experience.

I just had the initial recruiter chat, and that was enough for me. They commented that they've talked to many CSMs who managed 50+ accounts (which is normal), but because other candidates didn't have a smaller book of business, they weren't really CSMs but "Support." This really made me roll my eyes because they clearly have no clue about the scope of a CSM. Another red flag was being told that remote work is "eArNeD" and not given. Treat people like adults, maybe? They also spent about 10 minutes asking why I didn't just wait to be laid off instead of quitting when I did. I don't think it's a big deal and... I don't have a crystal ball. Just a frustrating interaction overall. I'm sure this isn't the general experience, but it bothered me enough to write about it.

The interview process was great! I got a call back within 1 day of applying. Calls were scheduled quickly and they decided on next steps within 24 hours. I did interview in December so there were some delays due to the Holidays, but that's understandable. The timeline was: Recruiter screen -> Discussion with Director and Sr. Manager -> Onsite with a presentation/mock EBR (leaders) and panel interviews with CSM team -> Verbal offer. My recruiter Aleen kept me informed the whole way and was great at keeping me prepared and excited to join LVT. This was one of the best interview processes I've been through. I spent a lot of time learning about the company/products/customer and prepared for my presentation, which gave me confidence when presenting.