Luxottica Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Luxottica.
Luxottica
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I had interviews with several people across the company. Each interview was at least an hour. The recruiter was really disorganized and hard to get ahold of. They also didn't seem to respect my time when scheduling. I'd get a late request to interview the next day with no flexibility for my schedule.
Confirmed questions2 questions
- What are some typical interview questions?
- Can you tell me about your experience with the business?
Luxottica
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Case Other
The interview process took about a month to get back to me. It's always good to research the company's history and how they became an industry leader. Prepare questions you'd like to ask the interviewer. They will give you scenarios to test how you resolve conflicts of interest, like role-playing. Take notes during the interview in case you get stuck and ask them to repeat a question. They also ask basic questions like hobbies and interests, why you want to work for OPSM, and what skills and experience you can bring to the company.
Confirmed questions4 questions
- Tell me about your hobbies and interests.
- What motivates your interest in working for OPSM?
- How can your skills and experience benefit our company?
Luxottica
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical
The interview questions were the same as the questionnaire the recruiter sent. I also had a CSR test on the computer through Proveit. The recruiter didn't explain much about the job, just sent an email with the description. She did mention it was for 3rd shift, but it wasn't. The interview questions were typical generic ones like, 'Why do you want to work here?'
Confirmed questions1 question
- What are your long-term career aspirations?
Luxottica Customer Support Representative Interview Questions
Quoted word for word from Luxottica interview reports.
“How would you manage a situation where a customer is not listening and persists with their demands?”
Read reports →“Describe how you would manage a situation where a customer is complaining and appears very agitated and aggressive.”
Read reports →“Tell me about your worst manager.”
Read reports →“What is your approach to handling customer complaints?”
Read reports →“How would you handle a dispute with a colleague?”
Read report →“Tell me about your hobbies and interests.”
Read report →“What motivates your interest in working for OPSM?”
Read report →“Can you share an instance where you had to handle an upset customer?”
Read report →“Tell me about your best manager.”
Read report →Formats, difficulty and experience
Across all 13 Luxottica interview reports.